Engagement Architect at a tech services company with 501-1,000 employees
Real User
Live mount capability significantly reduces complexity and provides good RTO
Pros and Cons
  • "The live mount reduces complexity."
  • "User interface could be improved."

What is our primary use case?

We use this solution extensively - it helps with fast recovery scenarios and some ransomware issues. The solution is used by the operations department and I believe there are more than five people involved in maintenance, most are storage or network admins. I'm an engagement architect.

What is most valuable?

The live mount capability is the most valuable feature in the product because it reduces the complexity and gives us good RTO.

What needs improvement?

The user interface could be improved, it's pretty rough.

For how long have I used the solution?

I've been using this solution since it was introduced into the market about four or five years ago. 

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What do I think about the stability of the solution?

There is good stability in this solution, it's reliable.

What do I think about the scalability of the solution?

The solution is highly scalable and reliable. We have a lot of users in the company, most are storage and backup admins. Not everyone has access to the backup system. 

How are customer service and support?

Rubrik customer support is excellent. 

Which solution did I use previously and why did I switch?

I have used Veritas in the past. We switched to Rubrik because the solution offered more. 

How was the initial setup?

The initial setup is very straightforward. Deployment to about three hours, no more. The setup time really depends on net issues. 

What other advice do I have?

This product is easy to manage. 

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sales Datacenter at a computer software company with 501-1,000 employees
MSP
Easy to install
Pros and Cons
  • "The management and ease of installation are the most valuable features."
  • "The price of Rubrik is too high, especially when you are considering a change in the total backup solution."

What is our primary use case?

I am a reseller in Sweden. Rubrik is a specific backup solution for the environment.

What is most valuable?

The management and ease of installation are the most valuable features.

How was the initial setup?

The initial setup of Rubrik is straightforward. It requires one person to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The price is too high. 

The price of Rubrik is too high, especially when you are considering a change in the total backup solution.

What other advice do I have?

If you are considering Rubrik as a solution be sure about the costs for expansion.

I rate the solution a 9 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Rubrik
May 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,649 professionals have used our research since 2012.
it_user815694 - PeerSpot reviewer
Paralegal at a legal firm with 501-1,000 employees
User
It brought all of our backups under a single pane of glass and made recovery extremely simple
Pros and Cons
  • "Rubrik has brought all of our backups under a single pane of glass and made recovery extremely simple."
  • "In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are needed, they are always quick to respond and very knowledgeable."
  • "It is not Windows Cluster-Aware at the moment or Exchange DAG-Aware. If they add support for these particular use cases, it would be even better."

What is our primary use case?

We use it for backup and recovery of VMware servers, physical Windows servers, SQL Databases, and Microsoft Exchange.

How has it helped my organization?

Our previous backup solution was slow, unreliable, and difficult to manage. Rubrik has brought all of our backups under a single pane of glass and made recovery extremely simple.

What is most valuable?

Instant Recovery of VMs: We had a case where a SQL server had been rendered unusable. Rubrik had us back up and running in seconds.

What needs improvement?

It is not Windows Cluster-Aware at the moment or Exchange DAG-Aware. If they add support for these particular use cases, it would be even better.

For how long have I used the solution?

Less than one year.

How are customer service and technical support?

In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are needed, they are always quick to respond and very knowledgeable.

Which solution did I use previously and why did I switch?

We used Backup Exec and Veeam. We made the switch as we found Backup Exec was slow, unreliable, and difficult to manage. Having two solutions was also not ideal, and Rubrik met our needs perfectly. 

How was the initial setup?

The initial setup was very straightforward. 

What's my experience with pricing, setup cost, and licensing?

Rubrik is at the pricier end of the market, but the setup and implementation are so simple that it just works.

Which other solutions did I evaluate?

We looked at Veeam with ExaGrid and Arcserve.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Engineer, System & Networking with 1,001-5,000 employees
Real User
The solution is scalable to multiple petabytes
Pros and Cons
  • "We had some VMware issue as VMware did some changes on the AHCI drivers. Rubrik saved our environment those times."
  • "The open source database needs to be supported."

What is our primary use case?

We are doing a business with Rubrik. I am responsible for implementing the solution to our customers. Even though I am not trained for implementing, it is easy to use and easy to learn. We also get backups for our own environment. 

How has it helped my organization?

We had some VMware issue as VMware did some changes on the AHCI drivers. Rubrik saved our environment those times.

What is most valuable?

  • Instant recovery
  • Live mount

What needs improvement?

The open source database needs to be supported.

What do I think about the stability of the solution?

There are no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable to multiple petabytes. Since we do not have that much data, the one which we are using is enough.

How are customer service and technical support?

10 out of 10.

Which solution did I use previously and why did I switch?

I used to use Veeam.

How was the initial setup?

The initial setup was straightforward. There is a bootstrap script, which does all the IP address initialization. for all the metadata disk preparation and service openings. 

What about the implementation team?

We did the implementation by ourselves because the deployment and using it is straightforward. 

What was our ROI?

I cannot provide that information. 

What's my experience with pricing, setup cost, and licensing?

The setup cost is a bit high, but the solution is an all-in-one solution. There is no licensing in terms of capacity. The TCO is lower if you buy it for two or three years. 

Which other solutions did I evaluate?

We used Veeam before.

What other advice do I have?

It is a great product. 

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a distributor company in Turkey. I am responsible from the Technical team. I have extensive knowledge on Hyperconverged products.
PeerSpot user
PeerSpot user
Account Manager at a tech services company with 11-50 employees
Real User
Simple, straightforward, and able to see 50% hard savings
Pros and Cons
  • "One platform for instant recovery."
  • "Rubrik can only leverage cloud storage for archiving and has no cloud failover."

How has it helped my organization?

Rubrik backup is more than twice as fast as our previous solution. Also, its deduplication rate is significantly better.

What is most valuable?

  • One platform for instant recovery
  • Search
  • Development
  • Cloud

What needs improvement?

Rubrik can only leverage cloud storage for archiving and has no cloud failover.

What do I think about the stability of the solution?

None to date. It just works.

What do I think about the scalability of the solution?

No. Rubrik is easily scalable when it comes to both capacity and performance.

How are customer service and technical support?

Excellent and speedy, too.

Which solution did I use previously and why did I switch?

Yes, Asigra. Switched due to cost, near zero recovery times, and the fact that VMDK restores constantly failed.

How was the initial setup?

Literally racked, powered on, and all done in 30 minutes. I just needed my Vcenter details.

What's my experience with pricing, setup cost, and licensing?

It’s simple, straightforward, and we were able to see 50% hard savings.

Which other solutions did I evaluate?

Commvault, Arcserve, and Datto.

What other advice do I have?

See past the immaturity of the product. This will improve RPO/RTOs and save you a lot of time and money.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Solutions Architect at a tech services company with 51-200 employees
Real User
Flexible data manager with multiple back up options
Pros and Cons
  • "I value the options it has for storage tiering (i.e. whether it should be a flash, SSD, or pushed to the cloud) depending on the data provided."
  • "It would be nice if they could work on the pricing a bit."

What is our primary use case?

I am a reseller and systems integrator. This is used as a backup solution that already has a hardware appliance associated with it. So you don't need to buy a separate appliance from another vendor since Rubrik would already have hardware that's compatible with its backup software.

What is most valuable?

I value the options it has for storage tiering (i.e. whether it should be a flash, SSD, or pushed to the cloud) depending on the data provided.

What needs improvement?

It would be nice if they could work on the pricing a bit.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It's able to be very scalable, either scaling up or scaling out.

How are customer service and support?

Support is good now that they are done restructuring.

How was the initial setup?

The initial setup is relatively straightforward takes a team of three anywhere from two weeks to a month depending on size.

What other advice do I have?

If clients agree to the relatively higher price point, it is definitely something we recommend, There is a lot of flexibility in how it can be deployed, and where their data can be backed up (i.e. on-premise or in the cloud).

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.