PeerSpot user
Director Data Center Operations at a healthcare company with 501-1,000 employees
Vendor
You can set up policies by resource pools, clusters, and folders. The array can support high workloads.

What is most valuable?

It has a quick setup and then it is hands-off. It’s a backup product, and you want to set it up and forget about it. For the VMware side, you can set up policies by resource pools, clusters, and folders. This helps with the "set up and forget" process. They have added physical servers (Windows and Linux), plus SQL. This is a huge plus as everything can be managed under one policy.

How has it helped my organization?

VM backups are common and there are a lot of vendors. The thing that sets Rubrik apart is the instant recovery feature. While other vendors have this, the storage is on you. In my case, this storage was always on a cheap disk. With Rubrik, you get an array that can support high workloads until you have a main window from which you can migrate the VM back to production storage.

Replication is also great. With one click of a button, you can replicate between Rubrik devices and public cloud storage.

What needs improvement?

The reporting can be vague, especially when something is failing. AD integration is cumbersome. For highly compliant environments, Rubrik does not patch the IPMI firmware on a regular basis. Be aware that you should design the roll-out with this in mind. Otherwise, your security teams will be calling about vulnerabilities that they can reach.

For how long have I used the solution?

We have used this solution for over two years.

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May 2024
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What do I think about the stability of the solution?

There have not been any stability issues.

What do I think about the scalability of the solution?

There have not been any scalability issues. This is one of the pluses and a driver for buying Rubrik. If you need backups to run faster, or if you need more storage, you just add another node or Brik.

How are customer service and support?

The technical support is good. They will escalate quickly if it is needed.

Which solution did I use previously and why did I switch?

We had other solutions before this one. We used Veeam and VMware backups. We left Veeam due to storage management. VMware backups were not as feature rich as Veeam or Rubrik.

How was the initial setup?

The installation is straightforward. You fill out the sheet with names and IPs, and Rubrik sets it all up. However, it does use a lot of network ports, at least one 10-gigabit and one 1-gigabit port per node. That adds up quickly with multiple Briks that can have four nodes each.

Make sure you create different networks and segmentation. The IPMI 1-gigabit networks need to be locked down and not allow other networks to be routed to them.

What's my experience with pricing, setup cost, and licensing?

Understand what you really need to backup. Do you need a backup, or can you use storage snaps? Run their PoC trial. It will give you a good idea of what your compression will look like and it will allow you to estimate the size you need.

Which other solutions did I evaluate?

We used Veeam and VMware before. We also looked at Commvault.

What other advice do I have?

Understand what you want to backup. Rubrik makes it very easy to go in and back up everything, but that might not be in your budget.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nathan Monk - PeerSpot reviewer
Nathan MonkManaging Consultant at a consultancy with 10,001+ employees
Real User

Great review! I am happy to update that Reporting has gotten better in their newer code releases (3.0 & 4.0). In regards to the security scans, we only found issue with standard ports and configuration on the IPMIs, which was easily fixable. Have you found other security concerns that have been a bigger headache to deal with?

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CTO at a tech services company with 11-50 employees
Real User
Top 20
Offers simplicity, robust security features, and ransomware protection
Pros and Cons
  • "What I like about Rubrik is its strong focus on security, particularly in combating ransomware threats."
  • "Two areas I would like to see improvement in Rubrik are pricing and localization."

What is our primary use case?

Rubrik Cloud Data Management is my go-to backup solution, offering robust security features to ensure the safety of our data.

What is most valuable?

What I like about Rubrik is its strong focus on security, particularly in combating ransomware threats. Its architecture allows for seamless backup integration within existing systems, eliminating the need for external storage and making installation and management a breeze.

What needs improvement?

Two areas I would like to see improvement in Rubrik are pricing and localization. The pricing could be more competitive, and having a presence in Spain with local support, sales, and management would enhance accessibility and support for Spanish customers.

For how long have I used the solution?

I have been working with Rubrik for about three years.

What do I think about the stability of the solution?

I would rate the stability of Rubrik as an eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Rubrik as a nine out of ten.

How are customer service and support?

While the support is generally good, there have been instances where response times could have been quicker, but overall, they have been reliable and effective in resolving issues. I would rate the support as an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Rubrik, we were using Cohesity, but we encountered personal issues rather than product-related problems. When Rubrik approached us, we were open to change, and ultimately made the switch based on our positive interactions with Rubrik.

How was the initial setup?

Deploying Rubrik typically takes a few hours to install the server and get started with backups, but achieving full functionality for all backup needs may take a few days. However, you can begin backup operations within minutes after server installation, making it quick to start protecting your data.

What's my experience with pricing, setup cost, and licensing?

Rubrik is quite expensive for small businesses. The licensing cost varies based on factors like data volume, required features, and performance needs. I would rate the affordability of the as a three out of ten.

What other advice do I have?

Rubrik has revolutionized the backup and recovery process by ensuring reliability and efficiency. With Rubrik, recovery is simplified and accelerated through features like instant recovery, drastically reducing downtime from hours to minutes, and providing confidence through regular testing of backup integrity.

Rubrik enhances data management by providing comprehensive disaster recovery solutions. It ensures redundancy by duplicating systems off-site or in the cloud, allowing for seamless recovery from external locations in the event of a disaster, thus ensuring business continuity and data integrity.

Rubrik's instant recovery feature has significantly impacted our infrastructure by minimizing downtime. In just a few minutes, we can recover critical services from the Rubrik system while our production systems undergo maintenance or repair.

Rubrik's scalability has been crucial in supporting our company's growth. Adding new Rubrik servers is incredibly easy; just install the server and inform the Rubrik system.

While we do assist our clients with troubleshooting when they encounter problems with Rubrik, they primarily open tickets through Rubrik's support system.

Overall, I would rate Rubrik as an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Rubrik
May 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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Solutions Architect at a training & coaching company with 1-10 employees
Real User
Top 20
Scalable, helpful support, and simple deployment
Pros and Cons
  • "Rubrik is highly scalable and is easy to do."
  • "The main pain points we experienced was the stability of the system. We received a lot of instability when we have upgraded from a certain version to a new version. The newer version was completely filled with bugs and we needed to purge the system every week until we update to a newer version that was available one year later. The stability of the code is the main problem, they need to make it better."

What is our primary use case?

We have been using Rubrik to backup everything in the infrastructure, except the mainframe. For example, we were using it to do our DR, long-term archive, and some surveys on different cloud tiers.

How has it helped my organization?

One of the most valuable features was the ease of expanding the resources. Additionally, it is able to backup the cloud and on-premise.

For how long have I used the solution?

I have used Rubrik within the past 12 months.

What do I think about the stability of the solution?

The main pain points we experienced was the stability of the system. We received a lot of instability when we have upgraded from a certain version to a new version. The newer version was completely filled with bugs and we needed to purge the system every week until we update to a newer version that was available one year later. The stability of the code is the main problem, they need to make it better.

When we have ironed out all the small problems, Rubrik was stable. When we were using our old backup we had approximately 40 incidents per week, with Rubrik we might only have two or three incidents per week. It is a lot more stable than our previous solution.

What do I think about the scalability of the solution?

Rubrik is highly scalable and is easy to do.

The process of increasing or scaling the solution is to add a new server, power on the server, tell the customer they have a new server and then everything gets rebalance on the new server. Increasing and decreasing is very fast and easy.

How are customer service and support?

When updates are needed everything is done through the support. When we need to upgrade we call the support, open a tunnel and the support will upgrade the box.

Which solution did I use previously and why did I switch?

We have used other solutions in the past.

How was the initial setup?

The initial setup takes approximately four hours. In four hours, we set up the configuration, connected it to VMware, and took the first backup. The whole process was very simple.

What's my experience with pricing, setup cost, and licensing?

Rubrik is priced high, but it was the solution that was providing us encryption and was secure. The solution price is high, but you get what you pay for.

What other advice do I have?

My advice to those wanting to implement this solution is for them to try and segregate the database on their own cluster.

I rate Rubrik a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Storage & Data Protection Team Leader at a tech services company with 11-50 employees
Real User
Offers a user-friendly interface and a comprehensive solution for data management
Pros and Cons
  • "What I like the most about Rubrik is its user-friendly interface."
  • "I would like to see more openness for partners to access and assist in system management. Currently, access is limited, often handled by Rubrik personnel, likely due to security concerns."

What is our primary use case?

My customers use Rubrik for both backup software and hardware solutions. Unlike many backup solutions that only provide software, Rubrik offers an integrated platform, including hardware and software.

How has it helped my organization?

Rubrik's instant recovery capability has significantly boosted operational efficiency for our customers. It stands out as the only solution that allows us to seamlessly start up around two hundred virtual machines directly from the backup without encountering any issues.

In a bank implementation, we started with ten nodes and easily expanded to 30 as the organization grew. This shows Rubrik's scalability in supporting the organization's increasing needs.

What is most valuable?

What I like the most about Rubrik is its user-friendly interface.

What needs improvement?

While Rubrik is consistently innovative, I would like to see more openness for partners to access and assist in system management. Currently, access is limited, often handled by Rubrik personnel, likely due to security concerns.

For how long have I used the solution?

I have been working with Rubrik for three years.

What do I think about the stability of the solution?

We have not had any stability issues with Rubrik.

What do I think about the scalability of the solution?

Rubrik is highly scalable, and the process is straightforward. Adding nodes is easy, even during network changes, with no downtime required.

How are customer service and support?

Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it well. I would rate them as a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process for Rubrik is very straightforward and it primarily involves networking configurations.

Deploying Rubrik was simple for us. We check and ensure correct IP configurations and VLANs. Network issues are usually the only hiccups. The implementation is smooth, needing minimal resources. On average, without upgrades, it takes about an hour for installation and setup.

Maintaining Rubrik is straightforward. With its four-node architecture, upgrades, and maintenance are easy as it handles updates by rebooting nodes individually.

I recommend Rubrik as a good solution, but it is crucial to work with knowledgeable partners for effective implementation. Understanding how to use it is key. Overall, I would rate Rubrik as an eight out of ten.

What other advice do I have?

Using Rubrik for data backup and recovery management in our organization has been a seamless experience. It is a new and user-friendly product. It significantly reduces the learning curve and allows us to quickly grasp its functionalities.  

We used Rubrik for business continuity in a bank. In a demo, we started up a hundred virtual machines in just 12 minutes, highlighting its quick and reliable performance for uninterrupted business operations.

Rubrik stands out for simplifying data management with an all-in-one solution, serving as both software and backup targets. Unlike Data Domain, which is mainly a storage box, Rubrik is user-friendly and continually improves, making it more adaptable and user-focused. It goes beyond just storage, offering options for data management and recovery.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Service Delivery Consultant at a tech services company with 5,001-10,000 employees
Real User
We can retrieve data faster, trimming down our recovery time
Pros and Cons
  • "In terms of usage, Rubrik has allowed us to retrieve data 80 to 90 percent faster than our previous technology."
  • "The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them."

What is our primary use case?

The primary use cases of Rubrik are to back up critical files, servers, documents, VMs, and partition drives from servers. We protect our Linux and Unix OSs.

I am using both their physical appliances and software. We are using it on SaaS.

How has it helped my organization?

The SLA-based policy automation affects us greatly because we don't need to monitor it daily. We just allow the SLA to screen and do a daily checkup, e.g., if the SLA proceeded and or if it failed. This makes our work much easier. 

We use the archival functionality in terms of our cloud operations. Instead of buying extra hardware or extra large devices for Rubrik, we attached it and transferred our on-premise data to the cloud. We had a seamless connection from the AWS platform.

What is most valuable?

Lately, we appreciate the archival to cloud and search finder for restorations, where we don't need to back up or restore the overall backup of a drive. Instead, we just retrieve specific files from specific servers.

Rubrik's web interface is user-friendly. It takes time to understand every aspect of the system and interface, but it is understandable and quite easy to use.

It is seamless with fast backup storage.

What needs improvement?

The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them.

For how long have I used the solution?

I have been using Rubrik for around two years.

What do I think about the stability of the solution?

We have had some minor issues, but they have been solved. In terms of backup, it has been quite good and works as expected.

What do I think about the scalability of the solution?

I would rate the scalability as a three out of five because additional hardware is a must if in terms of infrastructure loads. In terms of archival functionality, the scalability is good because you can achieve that through cloud storage.

We have four Rubrik clusters with 41 DB in them. I would assume that we are backing up around 100 terabytes of data from the company.

We have three system administrators who handle the infrastructure side of the company.

How are customer service and technical support?

In terms of escalating tickets or bugs, they are very quick in terms of their support system.

Which solution did I use previously and why did I switch?

We used a different solution called Legato, which is an old school tape backup solution. We switched to Rubrik because of:

  1. Costs.
  2. Time.
  3. Hardware updates and outdated technology.

Compared to the way that we were previously backing up different files and servers, using Rubrik is as easy as clicking a button, except using dates.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Rubrik's partner (Trend Micro) usually does the heavy work on it. It only takes around three to four hours to set up, depending on the company's infrastructure and security. We had a very good experience during the deployment process.

What was our ROI?

We were able to decrease the process around five minutes using Rubrik from a day's work.

It trims down recovery testing time from eight hours to 10 to 15 minutes.

In terms of usage, Rubrik has allowed us to retrieve data 80 to 90 percent faster than our previous technology.

Which other solutions did I evaluate?

We reviewed Commvault, Rubrik, and Dell EMC. Rubrik won out in stability, support, and functionality.

What other advice do I have?

Know your needs first and understand if Rubrik can provide the solution to your problems. In terms of backup, Rubrik is a top-notch technology. In terms of user-friendliness, UI, and the price, it is suitable for a company or startup to consider this solution.

Time matters in terms of receiving and backing up data. Having a solution that can fit in terms of time management can help a company thrive.

We don't actually backup cloud systems. We only do archival. We upload the on-premise data to the cloud.

I would rate Rubrik as a 10 (out of 10).

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Senior Technology Architect at PCCW GLOBAL
Real User
Easy, no need to worry about managing backup jobs, all based on SLAs
Pros and Cons
  • "Adaptative backup and SLAs simply allow you to tell a machine to backup without taking care of the backup window."
  • "It is already very well furnished, but live mounts for Nutanix AHV would be amazing."

What is our primary use case?

Our primary use case is vCenter and Nutanix AHV backups.

We are in an international environment which does not provide any backup window, so the SLA way of doing things is amazing.

How has it helped my organization?

  • Easy, no need to worry about managing backup jobs.
  • All based on SLAs.
  • Easy to run and learn.
  • Nice interface.
  • API driver and reporting included.

What is most valuable?

Adaptative backup and SLAs. They simply allow you to tell a machine to backup without taking care of the backup window. This is a real improvement.

What needs improvement?

It is already very well furnished, but live mounts for Nutanix AHV would be amazing. From what I understand, however, this will not be soon.

For how long have I used the solution?

Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Specialist, Information Technology at a university with 1,001-5,000 employees
Real User
This solution can serve as a secondary host for emergency recoveries
Pros and Cons
  • "The live mounting and compatibility of different operating systems is great."
  • "Rubrik can also serve as a secondary host for emergency recoveries."
  • "I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards."

What is our primary use case?

  • Daily backups at different intervals
  • Audits
  • Live mounting of production servers
  • DR

We are a 90 percent VM environment. We have a different OS environment, as well as databases.

How has it helped my organization?

The product is simply easy to use, efficient, and its out-of-the-box configuration just works. The SLA policy set makes it easy to manage and forget about time conflicting backup schedules. We have had a few recoveries, and this solution worked very well.

What is most valuable?

The live mounting and compatibility of different operating systems is great. Rubrik can also serve as a secondary host for emergency recoveries. It is fast and efficient.

What needs improvement?

I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Support is very friendly, easy to work with, and showed great expertise in the product. 

Which solution did I use previously and why did I switch?

We used Avamar, and it was complicated.

How was the initial setup?

The initial setup is straightforward. We were up and running within an hour.

What about the implementation team?

We had the vendor team onsite, and it was super fast to set up.

What was our ROI?

As little downtime as possible. 

What's my experience with pricing, setup cost, and licensing?

The product is not cheap, but for good reason. It simply works and is very fast.

Which other solutions did I evaluate?

We thought about Veeam.

What other advice do I have?

Give it a try and find out for yourself if it is for your environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director of Technology at FNY Capital Management
Real User
This solution reduced the amount of failed backups, which led to a reduced workload in IT operations
Pros and Cons
  • "Rubrik has led to improvement by reducing the amount of failed backups, leading to a reduced workload in IT operations."
  • "It has a streamlined user interface, provides an improved tech support experience, and reduces time required to locate and restore data."
  • "Improving PowerShell integration would greatly simplify Rubrik management."

What is our primary use case?

As a financial company, we are under stringent data compliance, availability, and integrity rules. We use Rubrik to enhance governance of data archiving, as well as the backup and restore production environment consisting of multiple converged systems. We are also looking into the feasibility of using Rubrik as part of the firm's BCDR efforts and enhancement of the development environment.

How has it helped my organization?

Rubrik has led to improvement by reducing the amount of failed backups, leading to a reduced workload in IT operations. It has a streamlined user interface, provides an improved tech support experience, and reduces the time required to locate and restore data.

What is most valuable?

Automation with PowerShell allowed us to realize the additional benefits of integrating Rubrik with other PowerShell-capable systems within the same framework. 

What needs improvement?

We run Microsoft Exchange on physical servers, and we are looking into simplified physical Microsoft Exchange server backup and restore capabilities.

Currently, more properties and methods are exposed via REST API when compared with PowerShell. Improving PowerShell integration would greatly simplify Rubrik management.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.