We performed a comparison between 3CX Live Chat and StarLeaf based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration between the video and voice is the most valuable solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The pros are that it's like a global leader. It has a translation project, which is very interesting and important for our users because the minority of them are not able to read and speak in English."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"There should be an option to save some extensions."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The support team can appear to be condescending."
"We have had some problems with stability. A week ago, we had outaging but it has stablized."
Earn 20 points
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while StarLeaf is ranked 40th in Virtual Meetings. 3CX Live Chat is rated 8.8, while StarLeaf is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of StarLeaf writes "Easy to use for our clients and was easy to roll out ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas StarLeaf is most compared with .
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.