We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It’s straightforward to set up."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The integration between the video and voice is the most valuable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"We have not had any bugs or glitches, the solution is stable."
"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
"The implmentation of Webex is simple. It does not a lot of time."
"Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful."
"I have found Webex to be stable."
"The most valuable feature is that you can host presentations with a lot of attendees."
"Webex has frequent updates and it is very good."
"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."
"Its features for scheduling and generating reports need improvement."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Having a video call would be a nice idea."
"There should be an option to save some extensions."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It could be better in terms of providing more options for call recording."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."
"The product's price could be better."
"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
"It would be great if they had a directory that you could consult for the meeting dial-in numbers."
"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."
"This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
3CX Live Chat is ranked 10th in Virtual Meetings with 54 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. 3CX Live Chat is rated 8.8, while Webex is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, TeamViewer, Zoom and GoToWebinar. See our 3CX Live Chat vs. Webex report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
