We performed a comparison between ArcSight ESM and Microsoft Sentinel based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. Microsoft Sentinel effectively identifies threats and integrates seamlessly with other Microsoft solutions. ArcSight ESM users have recommended improvements in training, speed, and data administration. Microsoft Sentinel could benefit from simplifying documentation, enhancing collaboration with security vendors, and improving data ingestion. Users also want more robust threat intelligence and UEBA features.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. Some users praised Microsoft’s quick response times and expertise, while others experienced challenges and support delays.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. Some users said that deploying Microsoft Sentinel is straightforward, while others consider it to be moderately complex.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. Microsoft Sentinel charges customers based on data usage, and it can be expensive for users who need to ingest data from non-cloud sources.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. Some Sentinel users have seen cost savings, while others have not experienced any financial benefits.
Comparison Results: Our users prefer Microsoft Sentinel over ArcSight Enterprise Security Manager (ESM) due to its straightforward setup process, effective threat detection, and smooth integration with multiple platforms. Users also value its consolidated view of security incidents.
"The reports that we are from getting from ArcSight are very valuable. The reporting in ArcSight is good. Our regulators ask us for the reports on a regular basis, and we have been able to provide the required data. Its overall functionality in terms of log analysis and the speed at which it does that is also valuable. It is very quick. Whatever alerts we had configured were extremely fast. We immediately get alerts when there is unauthorized access or unknown access, or even positive access. This is where we found the difference between ArcSight and other solutions."
"There are many features that are good for clients who are looking for a good SIEM solution. They like the ease of creating a business that is effective and impressive."
"The tool is good for correlation and aggregation. We use it as a collection platform."
"The most valuable features of ArcSight ESM are ease of use and readily usable components."
"What I found most valuable in ArcSight Enterprise Security Manager (ESM) is its good integration with third-party products. The solution also has good core capabilities."
"It gives better overall visibility. Before, we didn't have a unified system for managing security alerts. ArcSight introduced various alerts, giving us a better visibility of potential problems."
"We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR."
"ArcSight ESM provides us the flexibility to write our own passwords and customize the solution. It lets us search and log a variety of SmartConnectors. It has 480-plus SmartConnectors."
"The data connectors that Microsoft Sentinel provides are easy to integrate when we work with a Microsoft agent."
"I like the ability to run custom KQL queries. I don't know if that feature is specific to Sentinel. As far as I know, they are using technology built into Azure's Log Analytics app. Sentinel integrates with that, and we use this functionality heavily."
"The solution offers a lot of data on events. It helps us create specific detection strategies."
"Microsoft Sentinel provides the capability to integrate different log sources. On top of having several data connectors in place, you can also do integration with a threat intelligence platform to enhance and enrich the data that's available. You can collect as many logs and build all the use cases."
"Its inbuilt Kusto Query Language is a valuable feature. It provides the flexibility needed to leverage advanced data analytics rules and policies and enables us to easily navigate all our security events in a single view. It helps any user easily understand the data or any security lags in their data and applications."
"If you know how to do KQL (kusto query language) queries, which are how you query the log data inside Sentinel, the information is pretty rich. You can get down to a good level of detail regarding event information or notifications."
"Free ingestion for Azure logs (with E5 licence)"
"Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly."
"The correlation engine effectively connects different events, significantly improving our detection reach. However, limitations exist with non-default alerts, where additional costs arise for integration."
"We have pricing issues. ArcSight ESM may not be the most user-friendly option, and its interface is quite traditional. However, despite these aspects, we find it a good cybersecurity solution. It needs to improve the dashboards, documentation, and support as well."
"The UI interface is somewhat complex and needs to be simplified."
"The way that scaling is set up isn't very cost-effective."
"I would like to have a feature that gives us an entire report listing what devices are integrated."
"When I asked our networking juniors for a comparison between LogRhythm and ArcSight, they said that both platforms are almost the same. It is just that LogRhythm is more modern with a digital platform, which probably gives it some advantage over ArcSight. ArcSight is a very old and mature product that is running on an old platform. It is an old legacy platform. In terms of new features, it just requires platform upgrades so that it becomes lighter and easily adaptable, specifically in the cloud. It would be a good thing if they can also make reporting easier."
"The analytics feature is not reliable and needs improvement for more detailed analysis."
"ArcSight ESM could improve by adding more features and documentation. There needs to be more documentation."
"I think the number one area of improvement for Sentinel would be the cost."
"If I can use Sentinel offline at home and use it on a local network, it would be great. I'm not sure if I can use Sentinel offline versus the tools I have."
"While I appreciate the UI itself and the vast amount of information available on the platform, I'm finding the overall user experience to be frustrating due to frequent disconnections and the requirement to repeatedly re-authenticate."
"Improvement-wise, I would like to see more integration with third-party solutions or old-school antivirus products that have some kind of logging capability. I wouldn't mind having that exposed within Sentinel. We do have situations where certain companies have bought licensing or have made an investment in a product, and that product will be there for the next two or three years. To be able to view information from those legacy products would be great. We can then better leverage the Sentinel solution and its capabilities."
"Sentinel should be improved with more connectors. At the moment, it only covers a few vendors. If I remember correctly, only 100 products are supported natively in Sentinel, although you can connect them with syslog. But Microsoft should increase the number of native connectors to get logs into Sentinel."
"Microsoft Sentinel should provide an alternative query language to KQL for users who lack KQL expertise."
"The only thing is sometimes you can have a false positive."
"We'd like to see more connectors."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Microsoft Sentinel is ranked 2nd in Security Information and Event Management (SIEM) with 85 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Microsoft Sentinel is rated 8.2. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Microsoft Sentinel writes "Gives a comprehensive and holistic view of the ecosystem and improves visibility and the ability to respond". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, ArcSight Intelligence, Trellix ESM, IBM Security QRadar and LogRhythm SIEM, whereas Microsoft Sentinel is most compared with AWS Security Hub, IBM Security QRadar, Splunk Enterprise Security, Microsoft Defender for Cloud and Elastic Security. See our ArcSight Enterprise Security Manager (ESM) vs. Microsoft Sentinel report.
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We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
