We performed a comparison between ArcSight ESM and USM Anywhere based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management.USM Anywhere is highly regarded for its extensive reporting capabilities, thorough vulnerability assessment, seamless file integration, and user-friendly management features. ArcSight ESM users have recommended improvements in training, speed, and data administration. USM Anywhere users have suggested improvements in self-service plugin management, database optimization, and third-party threat intelligence integration.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. Some users say that USM Anywhere's customer service is knowledgeable and responsive, while others have faced delays and incomplete answers.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. The initial setup for USM Anywhere is generally considered to be straightforward if the user has technical knowledge. Vendor assistance is also available during the deployment phase.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. USM Anywhere is seen as more cost-effective than premium solutions like IBM QRadar and Splunk, with pricing considered reasonable and relatively low.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. USM Anywhere has garnered favorable feedback regarding its ROI.
"The most valuable features of ArcSight ESM are the dashboards, ease of management for anyone, and simple for teams to provide reports related to cyber security. There are a lot of good features that are provided."
"ArcSight is customizable. You can integrate just about anything. I also like the ease of use."
"The product is quite mature. It's been around for a long time."
"ESM has valuable features for event prediction and security analysis."
"I would rate the ease of use for new users an eight out of ten, with ten being easy to use. It is a good tool."
"It makes maintenance very easy."
"It is a vital tool for live monitoring and helps us to understand the traffic alerts of any major issue on the network, thereby reducing hacking attempts."
"The most valuable feature of ArcSight ESM is its ease of use."
"The best thing about AlienVault USM is it being a “Jack-of-All Trades” solution. It provides SIEM, HIDS/NIDS, FIM, NetFlow, Asset Management, Vulnerability Management, etc., under one USM platform. None of the commercial SIEM vendors like ArcSight, McAfee, etc., can boast of such a diverse feature set."
"The vulnerability manager and the file integration are very good."
"It allows for a lot of out-of-the-box features: vuln scanning, HIDS/HIPS, and IDS."
"On any given day I could give you a different answer regarding the most valuable features of the product. The feature that is most important is the fact that it has a lot of features, that it's not just a log collection and correlation system, that it has a lot of other components built in. The bundle of features is really the killer feature."
"SIEM log collection is great, and all of the rules that support updates with maintenance."
"The setup is very easy and straightforward."
"The solution has all the features that we need, however they do not work correctly."
"The main menu: You can see everything there, what is happening on the servers, and in the logs, you can view more details of each event."
"The first limitation is with the ArcSight Data Storage Manager (ADSM). ArcSight's total capacity is currently capped at 12 TB. This becomes an issue if a customer needs a longer real-time data retention period, such as exceeding 90 days or reaching a year or even ten months. Increasing the disk space beyond 12 TB is not currently possible."
"The roadmap is not clear."
"ArcSight ESM could improve the alerts for the storage capacities or actions."
"There could be more API features for extracting logs on different devices included in the product."
"The visualization is not very good compared to Splunk."
"Currently lacks SOAR feature."
"The product should include a lot more predefined scenarios so the adopted company will have knowledge and a broader skill set in security and network."
"When I asked our networking juniors for a comparison between LogRhythm and ArcSight, they said that both platforms are almost the same. It is just that LogRhythm is more modern with a digital platform, which probably gives it some advantage over ArcSight. ArcSight is a very old and mature product that is running on an old platform. It is an old legacy platform. In terms of new features, it just requires platform upgrades so that it becomes lighter and easily adaptable, specifically in the cloud. It would be a good thing if they can also make reporting easier."
"We would like more plugins. This being the main point of improvement which would benefit the users."
"Its reporting tools need improvements. It would be good if they can provide integration with other ticketing systems. Currently, we only have integration with Slack and Jira. It is also a bit slow, and its replication engine can be improved."
"In the future, I would like to see all these features of the solution working properly."
"The reporting tools are a bit lacking for building reports to give directly to customers, but support has been helpful in giving our requests for new features to the development team and following up with us."
"Source material on the forums to be more up-to-date with the changes happening within the product. Forums being out-of-date with information due to the changes makes troubleshooting a little more difficult - specific to the HIDS agents."
"I want to see more compliance management capability. The quality of integrations seems to be a little bit low."
"I've been using it just for my own personal upskilling in terms of how the product works. At the moment, it is pretty straightforward and simple, and it is working how it is supposed to. The feedback would come once it is deployed to customer sites. They'll be using it on a more frequent basis, and that's when the feedback would come in terms of the areas in which they're facing issues or are looking for simplicity."
"Search performance can be slow. The Raw Logs feature is painfully slow. And if we're talking about the newer, the Anywhere product, you can't even schedule reports on the thing. There are probably a dozen other features I'd really like to see there, but that would be one of the biggies."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while USM Anywhere is ranked 11th in Security Information and Event Management (SIEM) with 113 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while USM Anywhere is rated 8.4. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of USM Anywhere writes "Easy to use and affordable". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, ArcSight Intelligence, Trellix ESM, IBM Security QRadar and Elastic Security, whereas USM Anywhere is most compared with Wazuh, AlienVault OSSIM, IBM Security QRadar, Splunk Enterprise Security and Microsoft Sentinel. See our ArcSight Enterprise Security Manager (ESM) vs. USM Anywhere report.
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