We performed a comparison between Arctic Wolf Managed Detection and Response and Field Effect MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Binary Defense has a human service department that provides live monitoring for our systems."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."
"This service makes answering audits much easier since it covers so many security best practices."
"The most valuable aspect of this solution is the managed detection and response component."
"The tool's most valuable feature is its ease of implementation."
"The agents give pretty good visibility into what is happening at the endpoint."
"They provide useful quarterly updates."
"It is very user-friendly. We have regular reports to see what is going on."
"The most valuable aspect of Field Effect Covalence is its ability to continuously monitor for and identify potential threats."
"The ARO alerts are helpful to use almost daily to get a sense of what actions we need to take to expedite security measures."
"The AROs have been incredibly helpful."
"The standout feature is its continuous 24/7 monitoring of all network traffic, providing unparalleled vigilance."
"It is easy to manage surveillance."
"The solution's advanced detection behaviors, automated notifications and responses, and automated remediation behaviors are valuable features."
"The most valuable aspects of Covalence for me are the exceptional customer service and the support from the dedicated team."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I would like to see more frequent check-ins with our security status."
"I would like to get more reports from Binary Defense about what they're blocking."
"The current reporting system could benefit from improvement."
"I would actually be interested in having fewer features at a lower price."
"More integrations with various security tools to improve data ingestion would be beneficial."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"It will be helpful if the dashboard is more granular."
"They could probably expand on their integration tools. They can integrate with more security tools."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"We need an easier way to audit and act on agents."
"It would be incredibly valuable to have the Field Effect team handle some of the third-party application patching they're currently identifying."
"They could use more third-party integrations with other MSP tools."
"The area where they can make it better is by giving responses to the end-user. For example, when there is an alert to the administrator, I get it. I have to copy and paste everything to everyone... And then I have to follow up with them, and it's a real pain."
"There are tags for security threats, but I only view them. I do not action anything. I just see what is happening. Sometimes, they are a little bit vague, and I am unsure what they mean, so I leave that to the IT experts. Overall, we are quite satisfied with their product and how it is working."
"Covalence's SEAS feature wasn't very user-friendly."
"While Covalence addresses our notification and visibility needs, it falls short in keeping information up-to-date, which is where our MSP comes in to supplement its functionality."
"In terms of improvement, there are instances where the ARO responses are slightly slower than preferred."
"I would like Covalence to include patching."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Field Effect MDR is ranked 6th in Managed Detection and Response (MDR) with 22 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Field Effect MDR is rated 9.2. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Field Effect MDR writes "Helps to manage cybersecurity vulnerabilities, and improve our security team's efficiency and security posture ". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary, Huntress, Adlumin Security Operations Platform and eSentire, whereas Field Effect MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Huntress, Microsoft Defender Experts for Hunting and Bitdefender MDR. See our Arctic Wolf Managed Detection and Response vs. Field Effect MDR report.
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