We performed a comparison between Arctic Wolf Managed Detection and Response and Rapid7 MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is reviewing tickets and the notes added by technicians."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The case interface is Binary Defense MDR's most valuable feature."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The most valuable aspect of this solution is the managed detection and response component."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"The visibility into our endpoints is huge."
"They provide useful quarterly updates."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."
"The product allows us to customize our alerts."
"We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too."
"The current reporting system could benefit from improvement."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We found a couple of bugs in the user interface."
"I would like to see more frequent check-ins with our security status."
"I would like to get more reports from Binary Defense about what they're blocking."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"In the future, I would like to see a summary report."
"More integrations with various security tools to improve data ingestion would be beneficial."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"We need an easier way to audit and act on agents."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"There are potential improvements in reports and dashboards."
"The product should provide full transparency in security operations."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Rapid7 MDR is ranked 16th in Managed Detection and Response (MDR) with 2 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Rapid7 MDR is rated 8.6. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Rapid7 MDR writes "Offers good integrations , very scalable and flexible and we can send as many logs as we want". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary, Huntress, Adlumin Security Operations Platform and Microsoft Defender Experts for Hunting, whereas Rapid7 MDR is most compared with CrowdStrike Falcon Complete, Secureworks Taegis ManagedXDR, Sophos MDR, Red Canary and Blackpoint Cyber MDR. See our Arctic Wolf Managed Detection and Response vs. Rapid7 MDR report.
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