We compared Auvik and Meraki Dashboard across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Meraki Dashboard simplifies IT operations, and some users expect returns within a few years.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"I've found the topology mesh graph helpful, and I like the other features that factor into my work with Kubernetes."
"One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed."
"Auvik's cloud SaaS model saves money because we don't need to maintain devices or pay for overhead on our end."
"My favorite feature so far is the alerts section. We've got our main company at the top, and then all of our customers are underneath that. We can either filter by a single customer or one of their sites specifically, or look at it from the top down and see the whole picture. It's an easy way for me to be able to have a high-level overview. I can see the status of all of our sites simultaneously without having to really dig in and get super granular, unless I want to."
"The best feature is the ease of setup. Auvik immediately scans and finds everything. It automatically connects to multiple devices with a single set of credentials."
"They allow for integrations into their platform via API with PSA tools like ConnectWise Manage and ConnectWise Automate. They have a lot of add-on integration and plug-ins for a lot of the big names and IT RMM stacks commonly used in my industry space. These integrations are absolutely valuable. With the integrations into ConnectWise, we are able to automatically create and close tickets across systems."
"The most valuable features of Auvik are the alerting and monitoring. Those functions mean it easily more than pays for itself. I have it integrated with Slack with multiple channels set up for our IT office. When just about any part goes down that I have assigned in the alerting portion, it will let the right people know within minutes."
"Auvik seamlessly integrates with our ticketing system ConnectWise, which provides a basic alert via email. I also like how it automatically draws the network map and how you can easily filter by the alerts. If you click on the type of alert, it'll show you all the other alerts of that same type."
"The most valuable feature is their support, they get better every day."
"Easy to configure with great troubleshooting feature."
"The most valuable feature is ease of use."
"We like the visibility this solution gives us of the infrastructure."
"We've been spending a lot less time on tickets and deployments, so we have more time to do other things."
"Great visibility on the dashboard."
"The feature I find most valuable is the single pane of glass where you can configure a monitor view, all from one dashboard. For example, on the wireless side, you can configure it under the configuration panel, and then view statistics like location analytics, user analytics, etc."
"The initial setup was easy."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Price sensitivity is an issue in the country where we use Auvik because of our exchange rate. It would be helpful if they could offer a slightly more affordable price in this region. I'd also like to see Auvik introduce more AI-driven features."
"There is room for improvement in the reporting aspect."
"We have some clients that are rather large and the topology display can be a little bit of a mess. For smaller organizations, Auvik is perfect... But for some of our larger clients, the topology view is almost unusable."
"Recently, the map performance has become incredibly slow, even for small maps. For example, simply changing a device type can take up to five or ten minutes to reflect the change."
"One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages."
"I would like Auvik to alert on IP conflicts."
"The logging features could be a little bit better polished, although that aspect is relatively new. It comes in as raw data, with different formats for different vendors. It's not immediately clear to people what's going on with some of that and you have to read through the codes. Some of the higher-end logging solutions, like Splunk, which is very expensive, can parse through it and correlate items better. Improvement to the logging features would be a value-add, but I'm still very happy that it exists."
"It requires a lot of hands-on maintenance when it comes to cleanup. That's probably the biggest problem I've had, because I don't have a dedicated resource to manually clean up stale records. I have a customer where it shows 4,000 devices because of the duplication of devices that I have to clean up."
"The solution can be expensive."
"I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date."
"The wait time to speak with a Meraki support engineer is always long, but they get the job done."
"There are some issues with the NAT configuration, it is now impossible to some operations with the solution."
"What needs improvement in Meraki Dashboard is its configuration. It'll also be better if the tool has more functionality, and that is what I'd like to see in its next release."
"Meraki Dashboard could improve integration with non-Cisco platforms."
"Meraki Dashboard could improve the user interface by making it more user-friendly. The configuring can at times be difficult."
"Something that needs to be improved, is the fact that you if you don't renew the subscription license, it stops working. I would also like to see SSL BPM support for anything else."
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Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 139 reviews while Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews. Auvik Network Management (ANM) is rated 8.8, while Meraki Dashboard is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and Domotz, whereas Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Fortinet FortiSIEM. See our Auvik Network Management (ANM) vs. Meraki Dashboard report.
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