We performed a comparison between BeyondTrust Remote Support and Check Point Remote Access VPN based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Offers a secure method of access without having to install agents everywhere."
"I personally like the ability to share files with other machines."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The solution is easy to install, centrally managed, and stable, with good technical support and a straightforward setup."
"For us, it was essential to integrate with Active Directory, which is our credentials repository."
"One of the features that I like most about this software is that it has a very intuitive, simple, and versatile interface that makes it easy to use and configure."
"The security of the solution is a good feature, the stability is a valuable feature, and the customization is also a nice feature."
"Our users find the interface very comfortable to use."
"The biggest advantage of Check Point Remote Access VPN is that we already use the Check Point firewall. We only needed to enable the feature and do the configuration in order to enable the VPN feature. We didn't need to buy or manage new hardware. This was a big advantage."
"It can improve an organization by providing secure access to resources for traveling employees, which can help to reduce the risk of data breaches or other security incidents."
"The most valuable feature is the seamless access."
"Technical support for this region can be improved."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Lacks some kind of voice communication option."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The possibility to integrate a chatbot would take this product to the next level."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"They could add more features, like the security to block off the doors, or create another hatch, something like this. They could make the features safer, add malware to make my mail and the Kryon system safer and to protect data at an earlier stage."
"Check Point Remote Access VPN's current configuration has some limitations and issues. One major drawback is the inability to configure multiple gateways from the same management server for VPN access."
"Price category and smooth renewal of agreement should be considered for flawless and quick onboarding of clients and partners."
"In the case of URL translation of the VPN Web portal, the requests made from the front end to the back end weren't valid (due to the use of dynamic subdomains). In the case of host translations, the request was made to the same host, however, we cannot specify the ports, which, in our case, are used to redirect to different servers."
"The non-standard setup is quite complex as you have to do changes via GUI and CLI."
"The provisioning of VPN users has room for improvement."
"In my organization, there aren't Linux users, however, I know it has difficulties offering secure access for customers who use this operating system."
"It would be good to have Remote Access VPN solutions for Check Point edge services."
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BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Check Point Remote Access VPN is ranked 5th in Remote Access with 62 reviews. BeyondTrust Remote Support is rated 9.0, while Check Point Remote Access VPN is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Is easy to use and has a nice interface, but the scalability needs to improve". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Clarity SM, whereas Check Point Remote Access VPN is most compared with OpenVPN Access Server, Cisco AnyConnect Secure Mobility Client, Fortinet FortiClient, Check Point Harmony Mobile and Zscaler Zero Trust Exchange. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.
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