We performed a comparison between Catchpoint and Dynatrace based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Catchpoint provides a great amount of information."
"Catchpoint's customer service and support are valuable."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The solution offers three different ways of slicing data to look for abnormalities."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"We can see which step in a transaction is causing latency, right down to the particular Java class"
"We can see each session, end-to-end, and discover issues."
"Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues."
"Dynatrace provides visibility into the application and its performance from the user to back-end services."
"There is a strong user community. There is no need to talk to the technical support, because all the questions which I have had, all the solutions were in the documentation. Or, I have been able to post a question to the user community and get an answer within a day or two."
"The most valuable things that we have seen are the user experience and capturing what the users are doing inside the browser."
"The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real."
"Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)"
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"Catchpoint can be improved by focusing solely on network monitoring."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"This solution would be improved with the addition of annotations for automated custom metrics creation."
"It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring."
"Include network monitoring in more detail for deep dive analytics of network components."
"When you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. It's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"The installation process had quite a few moving parts, so it was a little tricky getting everything to work in first go."
"SSO options are missing."
"Hard to use for beginners, to setup and explore."
Catchpoint is ranked 20th in Application Performance Monitoring (APM) and Observability with 12 reviews while Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews. Catchpoint is rated 8.2, while Dynatrace is rated 8.8. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Catchpoint is most compared with ThousandEyes, Datadog, Splunk Enterprise Security, AppDynamics and Selenium HQ, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our Catchpoint vs. Dynatrace report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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