We compared Forcepoint Secure Web Gateway and Cisco Umbrella across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Forcepoint Secure Web Gateway provides category-based site blocking, making it easy to block specific types of websites. It also offers well-integrated web security, ensuring a seamless experience for users. Cisco Umbrella is highly regarded for its seamless integration with existing infrastructure, extensive range of security features, and ability to centrally manage security.
Room for Improvement: The Forcepoint Secure Web Gateway could improve in terms of accessibility, website classification, latency, and endpoint management. Cisco Umbrella could enhance security by adding a transferring proxy feature and improving its Linux agent for Linux-based companies.
Ease of Deployment: The setup process for Forcepoint Secure Web Gateway is seen as complicated and time-consuming, requiring in-house expertise or vendor assistance. Customers have praised Cisco Umbrella's support, describing it as excellent and superior to the customer service of other vendors.
Service and Support: Forcepoint's customer service received mixed reviews, with some customers complaining about response time and issue resolution. Customers have praised Cisco Umbrella's support, describing it as excellent and superior to the customer service of other vendors.
Pricing: Forcepoint Secure Web Gateway is considered reasonably priced but on the higher end. Some users mentioned extra expenses for reporting. The cost of Cisco Umbrella differs based on the specific needs and approach of the customer, with flexible pricing and transparent charges. It is seen as both reasonable and competitive by some, but a few perceive it as costly.
ROI: Forcepoint's ROI has been compared to an insurance policy. Users say they gain peace of mind from knowing that their security needs are covered. Cisco Umbrella has proven to be a valuable investment by addressing maintenance concerns, reducing expenses associated with hardware updates, and effectively thwarting threats.
Comparison Results: Users appreciate Cisco Umbrella for its easy setup, extensive security features, and ability to centrally manage security. Forcepoint offers more granular control and integration with other security products. Cisco Umbrella could improve its Linux agent, while Forcepoint could improve its accessibility, website classification, and support.
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"A single pane of glass saves time... This does have a lot of options available for us to see who's doing what, what trends, what errors. We can set up our alerting through it as well. It is definitely a great dashboard."
"When it comes to hybrid work it's pretty effective. We've got the agents. We can protect people inside our building and, when they're using their laptops out in the field, they're still protected. It's working well."
"Using this solution has meant that we've needed to make fewer firewall changes."
"Overall, it is a very good solution. It is a simple solution and very easy to set up."
"The most valuable feature is its ability to detect if a URL has malware or is vulnerable."
"We've found it to be stable and good for our customers."
"It has excellent resilience in cybersecurity. Cybersecurity for my organization is very important because we are a banking organization. We need this security to protect the personal information of our clients. This is very important for our security."
"By using Cisco Umbrella, you are sure of inspecting all the traffic. Whenever the user machine is connected to your network, it is inspected. That's the best thing. It means you are sure that nothing is being exported or imported without your choice. That is the best feature."
"Giving visibility to people's actions in the network, while keeping attackers out: across data centers, offices, branches, and the cloud."
"The tool categorizes the user profiles which is very comfortable."
"The initial setup is easy. It's not difficult."
"It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting."
"The policies are category-based, so knowledge of another content URL is not compulsory."
"It has protected clients against cyberattacks."
"Ability to send decrypted traffic to other security solutions for inspection."
"The Forcepoint client software can be downloaded on a user's machine so that it can filter the sites from home or the office. That's one of the biggest features. We can use it for filtering our laptops for our users at any place."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"For us, as an MSP, the initial licensing changes were a roadblock, and they still could be a lot clearer. Specifically, it's an honor-based licensing system. We'd like it to be more specific to our traffic or our users so that we can make sure that the customer is paying for all their licensing."
"Missing a real data leakage prevention solution."
"The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate."
"I'm hoping for the conversion of Cisco ZTNA's features from Duo to Umbrella."
"Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella."
"I would like to see Cisco enable us to get objects from the internet. I would also like to be able to choose groups."
"It could be more secure. It would be better if they provided a transferring proxy as an add-on and more integration."
"The solution is very expensive in Brazil."
"I'd like to see the solution improve the banded optimization to offer more bandwidth control, similar to what is on offer with Blue Coat."
"The automation lifecycle, integration, and export functionality could all be improved."
"We have a lot of false positives, which is one area that can be improved."
"The firewall doesn't have any features because some customers are requesting they will install the firewall without licensing. At this time we cannot go further without licensing. Licensing is a must with Forcepoint Web Security firewalls."
"The reporting could be improved."
"It's the support that's the problem because that's a different question from the product itself — it's the Achilles heel."
"Allow for faster exemption of websites or the ability to reclassify websites."
"Reports in the sand-boxing, ease of deployment of sensors to ready to go server with one click of a button."
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Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews while Forcepoint Secure Web Gateway is ranked 5th in Secure Web Gateways (SWG) with 47 reviews. Cisco Umbrella is rated 8.8, while Forcepoint Secure Web Gateway is rated 7.8. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Forcepoint Secure Web Gateway writes "Simple to set up, reliable, and offers great reporting". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Zscaler Zero Trust Exchange, whereas Forcepoint Secure Web Gateway is most compared with Zscaler Internet Access, Symantec Proxy, Fortinet FortiProxy, Fortinet FortiGate SWG and Cisco Web Security Appliance. See our Cisco Umbrella vs. Forcepoint Secure Web Gateway report.
See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.
We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.