We performed a comparison between Cisco Umbrella and Zscaler Zero Trust Exchange based on real PeerSpot user reviews.
Find out what your peers are saying about Palo Alto Networks, Cisco, Zscaler and others in Secure Access Service Edge (SASE)."The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon."
"One of the great advantages of Umbrella DNS is that it's really simple to deploy. It's easy to install, the users do not notice that it's there, and it doesn't interfere with your work. The simplicity and transparency are great advantages of Cisco Umbrella."
"We use Cisco Umbrella for DNS filtering and as a secure gateway."
"I haven't found any issues related to latency or any other issue."
"It is a good cloud-based solution for DNS security."
"I like the DNS layer security."
"The security and access control features."
"I haven't needed to reboot the servers for years due to their excellent stability."
"It is a stable solution."
"SASE's most valuable features are proxy and content filtering."
"The most valuable features are the File Type Control and SSL bypass policies. We"
"The scalability is pretty good."
"The best feature is the ability to establish the connection between your public network and automatically connect to the intranet connection."
"The most valuable feature of Zscaler Private Access is the categorization of the dynamic URLs which keeps the customer's environment protected. The threats and the malware are correctly categorized."
"The most valuable feature of Zscaler Private Access is we do not have to connect to a VPN, it is seamless. It is more convenient for us because we use one agent to cover the internet and VPN access."
"The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella."
"For us, as an MSP, the initial licensing changes were a roadblock, and they still could be a lot clearer. Specifically, it's an honor-based licensing system. We'd like it to be more specific to our traffic or our users so that we can make sure that the customer is paying for all their licensing."
"I am unsure if Cisco Umbrella offers a Windows option for running the server."
"Its DNS service does not support IPv6 query."
"If the virtual appliances could also gather traffic bandwidth reports, that would be great."
"It would be good to have more extensions to third-party products and a client for other device types."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"This solution does not give us full, 360-degree protection."
"It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best."
"SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required."
"We faced certain migration and implementation challenges in executing the tasks, so I would suggest improvement related to the stability of the solution."
"Conflicts arise if you do not have the same management teams on the product."
"It's an expensive solution."
"Sometimes applications crash on some machines, and we’d like Zscaler to give us some information as to why that may have happened. We’d like more detailed reports."
"While Zscaler supports client-initiated connections, it does not support server-initiated connections. This is a feature that Zscaler may consider adding in the future."
"There is improvement in enhancing proper manageability, policies, and logs. So, log management could be improved."
Cisco Umbrella is ranked 2nd in Secure Access Service Edge (SASE) with 108 reviews while Zscaler Zero Trust Exchange is ranked 3rd in Secure Access Service Edge (SASE) with 34 reviews. Cisco Umbrella is rated 8.8, while Zscaler Zero Trust Exchange is rated 8.4. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler Zero Trust Exchange writes "Allows for strict access control, granting access to specific applications at a URL level rather than at the physical IP level". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and TitanHQ WebTitan, whereas Zscaler Zero Trust Exchange is most compared with Prisma Access by Palo Alto Networks, Cato SASE Cloud Platform, Axis Security, Cloudflare Access and Cisco Duo.
See our list of best Secure Access Service Edge (SASE) vendors.
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