We performed a comparison between Clarity SM and SCSM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."
"You can customize it and make it work to the client's needs."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"It's fairly easy to use, from a UI standpoint."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"Modules of integrated ITIL managers."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"Scalability is very good. We have scaled to more users and more functionality."
"This solution is easy to use."
"The most requested feature from our customers is the helpdesk ticketing system."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"I've used SCSM a lot, and its features are valuable."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The reporting is very good."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"Many more features than other comparable products."
"Ease of support and upgrades need much improvement."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"They should enhance the service desk manager's service point function to be more customizable."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"Report solutions are a little short."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"They need more integration with open-source products."
"The user interface needs to be improved."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"The price of this solution is high and it needs to be cheaper."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
Clarity SM is ranked 18th in IT Service Management (ITSM) with 107 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. Clarity SM is rated 7.8, while SCSM is rated 7.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support. See our Clarity SM vs. SCSM report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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