We performed a comparison between Clarity SM and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"It's fairly easy to use, from a UI standpoint."
"The view it provides into who's doing the work."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"It is the most stable product in the market."
"Modules of integrated ITIL managers."
"The in-service catalog is quite useful."
"ServiceNow provides quite good insights about what is happening in the organization."
"Simplicity of Change Manager."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"Straightforward tool."
"SPM and ITSM features are the most helpful."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Very good incident management, chain management and problem management features."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"If I had to choose, it would be more around the user interface than the mobile experience."
"The API is very, very bad so we developed our own."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"The cost of this solution is too high, which is why we're leaving."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The UI needs to be upgraded."
"The product needs to have a better user experience in the interface and mobile functionality."
"Compared to some of the other products, I think we are bit behind."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Local solutions have lower costs."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The solution could improve by being more stable."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Clarity SM is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Clarity SM is most compared with JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus, Agiloft ITSM ITIL Service Desk Suite and OpenText Service Management Automation X (SMAX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Clarity SM vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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