We performed a comparison between ControlUp and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."
"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."
"The script-based actions have allowed us to extend the core reporting capabilities."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"It has a great career time monitoring tool."
"Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation."
"The search engine functionality that Nexthink has on the finder is terrific."
"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."
"All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions."
"It is a very stable product with regular security and feature updates."
"The solution has reduced the time it takes to resolve issues."
"I would rate the solution's stability a nine out of ten."
"Number of service incidents dropped by more than 20%."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"It can be improved by including script-based scheduling."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"The graphical user interface needs to be improved from version to version."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
"I would like it if they could put in some patch deployments and compliances."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"The next release could use some improvement in the tools that are provided."
"The initial setup needs technical knowledge."
"It would be good to have a more controlled way to access their cloud environment."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
ControlUp is ranked 4th in Digital Experience Monitoring (DEM) with 11 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews. ControlUp is rated 8.6, while Nexthink is rated 8.6. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ControlUp is most compared with Goliath Performance Monitor, Liquidware Stratusphere UX, eG Enterprise, Login VSI and LogicMonitor, whereas Nexthink is most compared with SysTrack, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our ControlUp vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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