CyberArk Identity vs Salesforce Identity comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

CyberArk Identity
Average Rating
8.2
Number of Reviews
18
Ranking in other categories
Single Sign-On (SSO) (10th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), Access Management (8th)
Salesforce Identity
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Mobile Identity (3rd), Customer Identity and Access Management (CIAM) (9th)
 

Market share comparison

As of June 2024, in the Single Sign-On (SSO) category, the market share of CyberArk Identity is 4.0% and it increased by 44.4% compared to the previous year. The market share of Salesforce Identity is 2.4% and it decreased by 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
Unique Categories:
Identity and Access Management as a Service (IDaaS) (IAMaaS)
2.9%
Access Management
2.4%
Customer Identity and Access Management (CIAM)
7.1%
 

Featured Reviews

BRUNO REYNAUD - PeerSpot reviewer
May 12, 2023
Adaptive interface, scales well, and high availability
We are using CyberArk Identity to consolidate all the applications and demo tenants that we have in the same panel and to apply features, such as MFA and single sign-on CyberArk Identity has helped me a lot to optimize processes and provide access. The most valuable feature of CyberArk Identity…
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Mar 27, 2024
Adheres to the data privacy regulations of each region, easy to learn and offers strong security features
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The setup, via cloud, is simple."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."
"CyberArk Identity is a mature product."
"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."
"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"Salesforce Identity is a very user-friendly solution."
"The solution is very easy to understand."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
 

Cons

"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."
"The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."
"I'm not sure what needs improvement. It is a good platform."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"The solution could be easier to use and I found it to be very complex involving many steps."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."
"They can include the Mobile Device Management (MDM) feature."
"The product is slow."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"Salesforce Identity needs more expertise in the application."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
 

Pricing and Cost Advice

"The solution is cheap and I rate its pricing an eight out of ten."
"CyberArk Identity is an expensive solution."
"The pricing of CyberArk Identity is competitive."
"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."
"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"There is an initial license and then there is a subscription needed."
"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."
"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
15%
Manufacturing Company
8%
Insurance Company
8%
Computer Software Company
16%
Financial Services Firm
11%
Government
10%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched.
What needs improvement with CyberArk Identity?
The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infr...
What do you like most about Salesforce Identity?
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
What needs improvement with Salesforce Identity?
Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could...
What is your primary use case for Salesforce Identity?
We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to central...
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Find out what your peers are saying about Microsoft, Cisco, Ping Identity and others in Single Sign-On (SSO). Updated: May 2024.
787,226 professionals have used our research since 2012.