ForgeRock vs Salesforce Identity comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ForgeRock
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.0
Number of Reviews
27
Ranking in other categories
Identity Management (IM) (6th), Access Management (5th)
Salesforce Identity
Ranking in Customer Identity and Access Management (CIAM)
9th
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Mobile Identity (3rd)
 

Market share comparison

As of June 2024, in the Customer Identity and Access Management (CIAM) category, the market share of ForgeRock is 16.4% and it increased by 124.3% compared to the previous year. The market share of Salesforce Identity is 7.1% and it increased by 49.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
Unique Categories:
Identity Management (IM)
4.6%
Access Management
5.8%
 

Featured Reviews

BG
Aug 23, 2022
Very easy to navigate, handle and manage applications
ForgeRock can be a complex product that requires a lot of time to learn and understand its real value. The issue is that when we're working in real-time scenarios for real-time projects, we might face challenges that we're not able to figure out ourselves. By the time we have real-time interaction with the customer, it can be awkward to go back to the documentation and try to figure it out. I'd like the solution to include ways of customizing or achieving our scenarios more simply. That could include simplified documentation within the tool rather than having to use a separate portal. If something were available within the tool, I would be happy.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Mar 27, 2024
Adheres to the data privacy regulations of each region, easy to learn and offers strong security features
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is easy to set up."
"I like the intelligent authentication feature."
"The most valuable features are that it is easy to manage and it's stable."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The support is good and prompt."
"I like the way it is handling authentication and authorization."
"The most valuable features of ForgeRock are social login and data protection."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
"The solution is very easy to understand."
"Salesforce Identity is a very user-friendly solution."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
 

Cons

"We would like this solution to be developed for use with mobile applications."
"They should improve the solution by include reporting."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"The solution could improve by adding more advertising and marketing."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The product is slow."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
"Salesforce Identity needs more expertise in the application."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
 

Pricing and Cost Advice

"ForgeRock's pricing is more competitive than other products."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"ForgeRock is an expensive solution."
"The pricing of the solution is fair but I do not have the full details."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"Its price is comparable to other products in the market."
"It's a bit pricey and could be more competitive."
"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
13%
Government
8%
Manufacturing Company
7%
Computer Software Company
16%
Financial Services Firm
11%
Government
10%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What needs improvement with ForgeRock?
The solution's deployment should be made easier.
What do you like most about Salesforce Identity?
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
What needs improvement with Salesforce Identity?
Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could...
What is your primary use case for Salesforce Identity?
We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to central...
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
No data available
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Find out what your peers are saying about ForgeRock vs. Salesforce Identity and other solutions. Updated: May 2024.
787,226 professionals have used our research since 2012.