We performed a comparison between IBM Security QRadar and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: QRadar users say the solution provides extensive information and helpful leads for locating pertinent data. QRadar stands out with its comprehensive network visibility and strong SIEM capabilities. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. QRadar could improve its rule deployment and lower its false positive rate. Users would also like expanded storage capacity, streamlined user management, and a more mature architecture. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Some QRadar customers have had trouble connecting with knowledgeable support staff and experienced delayed responses. While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region.
Ease of Deployment: QRadar's initial setup can be complex for users without expertise, and the difficulty may vary depending on the size of the data set. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: QRadar can be costly because users need to buy new hardware to upgrade. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: QRadar delivers a high return on investment, improving security through its advanced user behavior analytics. Users said Datadog saved them time and improved visibility into security blind spots.
"Datadog has clear dashboards and good documentation."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"It has saved us a lot of trouble in implementation."
"The most valuable feature I have found is the elastic container service."
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
"Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"It has turned into an operational dashboard. If you felt something is going wrong, you can immediately open up Datadog. It has been our go to application because we know the answer will be there."
"Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
"Most valuable features include the granularity of information."
"The product provides a complete platform for ingesting the log, doing the correlations and handling the runtime."
"The solution can scale."
"IBM QRadar User Behavior Analytics has easy architecture, has a good portfolio and integration."
"Flexible and valuable product that is modular, so you can easily set up a roadmap for your clients."
"The most valuable feature is the DSM Editor. The custom parsing tool is very nice, outstanding."
"The scalability is very good. It's not a problem."
"IBM QRadar has improved my organization by introducing many functions. It collects logs from all of our systems in the organization and has functioned very well. It alerts and correlates the aggregate events or offenses we receive through all the applications we use."
"The product needs a better Datadog agent installation."
"Lacks some flexibility in the customization."
"The real issue with this product is cost control."
"Sometimes it’s difficult to customize certain queries to find specific things, specifically with the logging solution."
"We would really like to see more from the Service Catalog."
"We need more integration functionality, including certain metrics integration."
"I find the training great. That said, it is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the product, you need to get more detailed."
"The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances."
"We need more features in order to create rules to detect or to meet some requirements for other areas, for example, catching the event from other authentication tools."
"If you have too many events that occur, then the storage capacity becomes a problem. You need to have more storage."
"The technical support is poor. Mostly because when I open a PMR for IBM, I am stuck with Level 1 staff. As an engineer, nothing that I am bringing them does not require Level 2 or Level 3 support."
"From a functionality point of view there are issues sometimes."
"The product is good, but one feature they should have is an Elasticsearch. Currently, in QRadar, there are no Elasticsearch criteria."
"I would also like to see more integration with other vendors. IBM doesn't integrate well with products from China, like Huawei. Many Middle Eastern customers are switching to Huawei from American vendors like Cisco because of the price. In most RFPs, Huawei wins because it costs less."
"There are areas in IBM Security QRadar that could benefit from improvement. Its ability to customize knowledge for specific purposes could be enhanced. Also, it lacks clarity in presenting details. It is also difficult to see the reports."
"In a future release, the solution could provide malware analysis."
Datadog is ranked 3rd in Log Management with 137 reviews while IBM Security QRadar is ranked 6th in Log Management with 198 reviews. Datadog is rated 8.6, while IBM Security QRadar is rated 8.0. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of IBM Security QRadar writes "A highly stable and scalable solution that provides good technical support". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas IBM Security QRadar is most compared with Microsoft Sentinel, Splunk Enterprise Security, Wazuh, LogRhythm SIEM and Exabeam Fusion SIEM. See our Datadog vs. IBM Security QRadar report.
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