We compared Dell NetWorker and Zerto based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Dell NetWorker is recognized for its intuitive graphical user interface, integration with Data Domain, and impressive speed. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Dell NetWorker needs improvements in reporting, integration, and documentation. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Dell NetWorker received mixed reviews, with some customers expressing frustration about delayed responses and unresolved problems. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Some users consider Dell NetWorker's setup to be effortless, but some said it was somewhat complex. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Some reviewers consider Dell NetWorker to be expensive, while others find it to be reasonable and cheaper than other options with similar features. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Users have provided no feedback about Dell NetWorker’s ROI so far. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Dell NetWorker is regarded as a reasonably priced, high-performing backup solution with a user-friendly GUI. At the same time, many users were dissatisfied with Dell’s support and asked for improvements in reporting and documentation. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"This solution is very stable."
"Anybody could drive the GUI."
"The standout feature of Dell NetWorker is its expertise in handling our VMware environment."
"Dell's technical support are quite helpful with straightforward issues."
"The GUI is the best feature. It's very good and easy to use."
"If it's set up the right way, it's a stable product."
"It's easy to use."
"The solution offers compatibility with many types of database systems. It is one of the largest backup solutions. Additionally, it gives important information about data domain systems with deduplication."
"The replication feature and DR functionality are most valuable. Zerto has many options when a new server is being provisioned."
"Its ease of use is valuable. You do not have to do much to install Zerto or implement Zerto on the infrastructure. It is not very complicated."
"If we had to deal with a ransomware event, Zerto would be one of the first things I would use, because it is going to be the fastest to restore data to a certain point. If there were a fire in our building, Zerto would be a big thing too, because we would shut down everything that's in our building. In most cases, Zerto is definitely one of the front lines. It's definitely going to be one of our prevalent DRBC layers of protection."
"The file restoration is very helpful. They've improved it over the years to make it a lot more user-friendly and easy to do, which I appreciate. So, we use that quite a bit. The failover process is quite simple and intuitive. Even the configuration and setup are pretty easy to do. It is pretty easy to use. I've done the restoration of servers several times, not as a disaster. When an upgrade on a server goes wrong and it messes things up, I can just fail back to a previous version and try it again. So, that has been really helpful."
"The most valuable feature for us is accelerating cloud adoption, as it helps provide greater speed for disaster recovery. Ultimately, this saves us time, as well as resources."
"The most valuable feature is how simple it is to implement and how quickly you can get up and running at the second site. The solution is also extremely easy to use, for example, You just log onto the console and you can do a test failover with a few clicks."
"The stability is good, and I have never had any customers say anything bad about it. Some have used it for years and have not had any problems."
"The way we can use checkpoints from each VM to restore them is an excellent feature, and the replication is great."
"While upgrading to a new version, we encounter challenges related to specific algorithms or code regulations."
"The initial setup is complex."
"The implementation process could be improved."
"In the next release, I would like to see better pricing and more integration with the other products in Dell EMC."
"When you're working with VMware, you need to use vProxy machines. You have to install the vProxy for every host in the VMware environment."
"There are some limitations regarding scalability of the product."
"It is not easy to understand and deploy. It is complex in nature. Simplicity is not there. When we deploy it, the customer always needs some training from us. To make it user friendly, there should be one agent that can be used to back up every product. Dell EMC NetWorker uses so many user agents. In PowerProtect Data Manager, you can just install its VM, import that VM into vCenter, and you can start to do backups directly from vCenter. However, in Dell EMC NetWorker, you always need one server, and from that server, you need to initiate all backups. You must know the interface and the CLI. It is not user friendly. It would be a great feature if we can deploy Dell EMC NetWorker on a virtual machine, like Avamar. The additional features that are required in Dell EMC NetWorker are already available in PowerProtect Data Manager and Avamar. Therefore, there is no need to enhance Dell EMC NetWorker. It would be better if they can just rename it to PowerProtect Data Manager or Avamar."
"Regarding improvements for NetWorker, I believe implementing cross-platform restore functionality is essential. This feature would allow for compatibility with various backup software solutions, similar to Veeam."
"The performance was generally good, but occasional lag disrupted the flow, leaving room for improvement."
"Maybe the reporting for the failover test could be a little better."
"The monitoring and alerting functionality need to be improved."
"We encountered some issues during Active Directory recovery."
"I would like them to add a VM host replication option. Being able to replicate host configuration between sites would be a huge benefit."
"The RPO for our SQL server has room for improvement."
"We're not fully satisfied with the support team."
"I don't have any input for improvement or a critical feature request at this moment. If anything, a lower price is always better."
Dell NetWorker is ranked 14th in Backup and Recovery with 73 reviews while Zerto is ranked 2nd in Backup and Recovery with 235 reviews. Dell NetWorker is rated 7.8, while Zerto is rated 9.0. The top reviewer of Dell NetWorker writes "A stable tool that has an easy-to-use GUI that enables quick restoration". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Dell NetWorker is most compared with Dell PowerProtect Data Manager, Dell Avamar, Veeam Backup & Replication, Veritas NetBackup and Commvault Cloud, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Dell RecoverPoint for Virtual Machines. See our Dell NetWorker vs. Zerto report.
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