We performed a comparison between Dynatrace and IBM Security QRadar based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. QRadar users say the solution provides extensive information and helpful leads for locating pertinent data. QRadar stands out with its comprehensive network visibility and strong SIEM capabilities. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools. QRadar could improve its rule deployment and lower its false positive rate. Users would also like expanded storage capacity, streamlined user management, and a more mature architecture.
Service and Support: Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement. Some QRadar customers have had trouble connecting with knowledgeable support staff and experienced delayed responses.
Ease of Deployment: Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most. QRadar's initial setup can be complex for users without expertise, and the difficulty may vary depending on the size of the data set.
Pricing: Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed. QRadar can be costly because users need to buy new hardware to upgrade.
ROI: Dynatrace users said the solutions saved them money and reduced downtime. QRadar delivers a high return on investment, improving security through its advanced user behavior analytics.
"I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant."
"Knowing what services are impacted by infrastructure host issues is critical to the service we offer."
"I can get everything on a single page."
"In terms of AI, I love the base-lining Dynatrace provides us. It baselines the application over a seven-day period; we have it at the default of seven days. The artificial intelligence is so amazing because it can automatically track each transaction and their response times: how much CPU they use, how much memory, resources that they use. If there’s any deviation from that Dynatrace will tell me like right away. If there’s a deployment and the deployment has increased response time or is taking up CPU or has caused a memory leak, I can say, “Hey guys, you need to look at this, it’s this function on this page in this microservice, in this docker container. You need to go here, you need to fix it, it’s not going live.” It has just increased our productivity off the charts."
"Helps us to see the troubleshooting points or what is hiccuping. This is where we go. We reboot, fix it, or do whatever it takes for it to be taken care of."
"Support was very quick to help us identify a problem and fix it immediately"
"OneAgent, the new platform of Dynatrace, it is called artificial intelligence (AI), so basically that artificial intelligence correlates multiple infrastructure competence transactions services and application processes. It is one of the most important features, so when there is a fire break, you do not have to go multiple hops to go look where exactly the issue is."
"Since things are getting more complicated, it is nice to have artificial intelligence to correlate issues and events to come up with root cause."
"The product has plenty of features and capabilities."
"The event collector, flow collector, PCAP and SOAR are valuable."
"The tool's most valuable feature is log source management. It enables us to connect to various log sources, including content, authentications, or other customized integrations. These integrations can be tailored for use with other platforms that don’t already have built-in IBM add-ons."
"The threat protection network is the most valuable feature, because when you get an offense, you can actually trace it back to where it originated from, how it originated, and why."
"Due to the skills shortage, we are able to use it from the standpoint of bringing in a lower level employee or a person who may not have security knowledge."
"The product can scale."
"IBM QRadar has improved my organization by introducing many functions. It collects logs from all of our systems in the organization and has functioned very well. It alerts and correlates the aggregate events or offenses we receive through all the applications we use."
"What's most valuable in IBM QRadar User Behavior Analytics is its higher availability than other tools."
"The problem evaluation feature is an awesome idea, but bit difficult to pick up initially."
"On the one hand we have Dynatrace, on the other hand, we have AppMon. We know Dynatrace is more powerful, with a lot of functions, but there are some core functions AppMon has that Dynatrace needs. Our main use is AppMon and we have not gone to Dynatrace because we don't have those specific functions that we need."
"We found it was quite challenging in terms of the learning curve."
"There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it."
"It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace."
"Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible."
"This solution would be improved with the addition of annotations for automated custom metrics creation."
"They should make hooks into some of the more modern performance testing tools a little easier. I think that would go a long way."
"The pricing of the solution is a bit high. If they could lower it, that would be ideal."
"Pricing model could be more cost-effective."
"I would also like to see more integration with other vendors. IBM doesn't integrate well with products from China, like Huawei. Many Middle Eastern customers are switching to Huawei from American vendors like Cisco because of the price. In most RFPs, Huawei wins because it costs less."
"Maybe there should be more custom rules in the exchange. Basically, we are using a lot of threat rules, so maybe they'll develop something like that."
"The product needs to improve its GUI."
"There needs to be better integration with other applications."
"There is room for improvement in IBM QRadar in integrating features for SOC maturity and security levels directly into QRadar."
"The dashboard and reports are not user-friendly or efficient so are of little help with threat hunting activity."
Dynatrace is ranked 4th in Log Management with 340 reviews while IBM Security QRadar is ranked 6th in Log Management with 198 reviews. Dynatrace is rated 8.8, while IBM Security QRadar is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of IBM Security QRadar writes "A highly stable and scalable solution that provides good technical support". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas IBM Security QRadar is most compared with Microsoft Sentinel, Splunk Enterprise Security, Wazuh, LogRhythm SIEM and Elastic Security. See our Dynatrace vs. IBM Security QRadar report.
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