We performed a comparison between Dynatrace and Moogsoft based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications."
"Great for monitoring critical internal and public-facing applications."
"We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
"Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed."
"Being able to identify the blind spots. Before, we had lots of monitoring, but it was all very manual. You only monitor what you know about. As soon as we put Dynatrace in, it sprung to life, and we identified problems instantly."
"We spend less time on troubleshooting issues since Dynatrace proactively informs us of an impending bottle neck."
"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives."
"The Event Management feature is quite valuable."
"Moogsoft's most valuable features are event management, correlation, and observability."
"Moogsoft is easily deployable and ready to use."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"The AI component allows you to check previous cases and diagnose problems easily."
"The product currently seems to be a few steps ahead of the competition."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"I like the prediction features."
"It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense."
"If you want to see a month's data, it keeps on spinning. Here is an improvement which needs to happen, which is the case with all applications or tools. There is a lot of data, and either we have to change the way we are logging or the application needs to be enhanced."
"The solution is a bit pricey."
"Sometimes we have issues with the code on their side. We like to get it fixed."
"I'd like to see the UI a bit more polished. For example, I saw a demo of the dashboards here at the Perform 2018 conference. There was a table of these widgets, but they're not sorted alphabetically and there's, like, 50 of them. So if you want to find your widgets, you're of scrolling up and down. So small features, being able to search for widgets, that things are more categorized; just a bit more focused on the user experience."
"Make the Web UI more robust. Last time I used the web interface, it was still pretty crude."
"UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."
"The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"The documentation and flexibility for generic integration could be improved."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"It is taking a long time to set it up and could do more to roll out quickly."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
Dynatrace is ranked 2nd in AIOps with 340 reviews while Moogsoft is ranked 13th in AIOps with 11 reviews. Dynatrace is rated 8.8, while Moogsoft is rated 7.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, OpsRamp, Dell CloudIQ and Datadog. See our Dynatrace vs. Moogsoft report.
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