We performed a comparison between Dynatrace and Sumo Logic Observability based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."UEM (User Experience Management) is an optional feature that we acquired and use a lot. It provides indicators from the customer's browser, reflecting more precisely on what our internal users are experiencing."
"This tool has been essential for monitoring our systems, gathering all performance data, and helping to quickly resolve difficult problems affecting our customers ability to process their work through our systems."
"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information."
"I like the PurePaths dashlet the most. This is mostly because as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time."
"Reduced MTTR, thanks to smart problem detection and automated root cause analysis."
"We use it, in many instances, to find the root cause in production."
"Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives."
"I have not seen any stability issues in the product."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"The product is easy to learn."
"I did like the old dashboards, the legacy 6.3 for example; the way we were able to do the dashboarding in the client. I would like to be able to see that in the new version of Dynatrace."
"What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic."
"It would be nice to have a simplified monitoring feature for non-Java applications."
"Definitely something to be improved is that OneAgent runs as a route, and not all applications want to run as route. Part of the problem is different technology companies will have various rules, regulations, and policies around what can run as a route."
"It needs more dashboards like AppMon."
"The thing that is preventing us from moving forward with Dynatrace right now is that we can't tag our customer traffic with a customizable tag. All of our students have a unique identifier and in AppMon we tag that and we can search by it very easily and it's very useful. But in Dynatrace, you can't yet customize and find people like that, so that's really preventing us. I heard that it's being worked on but I'm not sure when it's coming out."
"It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring."
"I also wish there was the ability to do alert filtering before it triggered an alert with PagerDuty/OpsGenie/Slack."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
Dynatrace is ranked 2nd in AIOps with 340 reviews while Sumo Logic Observability is ranked 12th in AIOps with 5 reviews. Dynatrace is rated 8.8, while Sumo Logic Observability is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Sumo Logic Observability writes "Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Sumo Logic Observability is most compared with New Relic, Prometheus and Chronosphere. See our Dynatrace vs. Sumo Logic Observability report.
See our list of best AIOps vendors and best Application Performance Monitoring (APM) and Observability vendors.
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