Everbridge IT Alerting vs OpenText Operations Bridge comparison

Everbridge IT Alerting
Read 23 Everbridge IT Alerting reviews
  • 1,199 Views
  • 719 Comparison Views
100% willing to recommend
OpenText Operations Bridge
Read 44 OpenText Operations Bridge reviews
  • 1,070 Views
  • 494 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Everbridge IT Alerting and OpenText Operations Bridge based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

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To learn more, read our detailed IT Alerting and Incident Management Report (Updated: June 2024).
Buyer's Guide
IT Alerting and Incident Management
June 2024
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Helped 787,226 peers since 2012
 

Categories and Ranking

Everbridge IT Alerting
Average Rating
8.8
Number of Reviews
23
Ranking in other categories
IT Alerting and Incident Management (9th)
OpenText Operations Bridge
Average Rating
7.8
Number of Reviews
44
Ranking in other categories
Event Monitoring (8th), IT Operations Analytics (10th), Cloud Monitoring Software (34th)
 

Featured Reviews

CQ
Nov 11, 2019
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.
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DS
Jun 22, 2022
Good log file monitoring, events correlation but is quite expensive
We use this solution primarily to monitor servers, to do some log file monitoring, events correlation, and events duplication as well as dashboarding We have a bunch of critical servers and applications. We are able to monitor using this product to create a dashboard and have automatic alerts to…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"With SaaS, we can implement in other regions without having to physically go to there."
"The most valuable feature is the support calendars."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system.""
"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"A robust solution with multiple modules that can be leveraged."
More Everbridge IT Alerting pros
"The Performance Manager provides great insight into our systems' performance."
"You can create an application topology that shows relationships between different components."
"The most valuable features of the solution are its grouping scripts and event focus."
"The preloaded rules and ways to monitor your systems are a must."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"The most valuable feature is its ability to integrate with everything."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"Purely, its flexibility is the most valuable aspect. It is hugely configurable."
More OpenText Operations Bridge pros
 

Cons

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"I would like to have a little bit more flexibility in the member portal."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"Explanations are limited to 500 characters in description fields."
More Everbridge IT Alerting cons
"The solution is overall "heavy", requiring multiple servers, even without HA."
"The price is quite expensive, and because of this, we may try another solution."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The pricing could be improved."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"The initial setup of this tool is complex for people who lack experience with it."
More OpenText Operations Bridge cons
 

Pricing and Cost Advice

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."
"Pricing is reasonable."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."
More Everbridge IT Alerting pricing and cost advice
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"It is competitive."
"The licensing cost for this solution is approximately $1,000 USD."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The cost is very high."
"Setup costs can be high depending on the partner, but it is worth it."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Healthcare Company
10%
Manufacturing Company
20%
Financial Services Firm
19%
Computer Software Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
See all answers
What is your experience regarding pricing and costs for Everbridge IT Alerting?
It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions.
See all answers
What needs improvement with Everbridge IT Alerting?
I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message. It's not easy t...
See all answers
What do you like most about Micro Focus Operations Bridge?
It is stable.
See all answers
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...
See all answers
What needs improvement with Micro Focus Operations Bridge?
I'm not aware of areas that need improvement.
See all answers
 

Comparisons

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PagerDuty Operations Cloud vs Everbridge IT Alerting
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ServiceNow vs Everbridge IT Alerting Logo
ServiceNow vs Everbridge IT Alerting
Compared 19% of the time
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting Logo
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting
Compared 13% of the time
Opsgenie vs Everbridge IT Alerting Logo
Opsgenie vs Everbridge IT Alerting
Compared 12% of the time
xMatters vs Everbridge IT Alerting Logo
xMatters vs Everbridge IT Alerting
Compared 12% of the time
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SCOM vs OpenText Operations Bridge Logo
SCOM vs OpenText Operations Bridge
Compared 22% of the time
OpsRamp vs OpenText Operations Bridge Logo
OpsRamp vs OpenText Operations Bridge
Compared 22% of the time
BMC Helix Monitor vs OpenText Operations Bridge Logo
BMC Helix Monitor vs OpenText Operations Bridge
Compared 12% of the time
Splunk Enterprise Security vs OpenText Operations Bridge Logo
Splunk Enterprise Security vs OpenText Operations Bridge
Compared 11% of the time
IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge Logo
IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge
Compared 9% of the time
More OpenText Operations Bridge Competitors
 

Product Reports

Buyer's Guide
Everbridge IT Alerting
June 2024
Everbridge IT Alerting reportDownload Everbridge IT Alerting product report
Buyer's Guide
OpenText Operations Bridge
May 2024
OpenText Operations Bridge reportDownload OpenText Operations Bridge product report
 

Also Known As

No data available
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Learn More

Everbridge
OpenText
 

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.
 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
GE Money Bank, Bank AlJazira, Tech Mahindra
Buyer's Guide
IT Alerting and Incident Management
June 2024
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