We performed a comparison between Everbridge IT Alerting and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"Valuable features include incident management and ease of integrations."
"The post mortem reports are descriptive, indicating who joined the call and when."
"The rotation and replacement options save our managers a lot of time."
"A robust solution with multiple modules that can be leveraged."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."
"With SaaS, we can implement in other regions without having to physically go to there."
"It provides internal clients with greater transparency about their projects and deliverables."
"The workflow capability for easy setup is powerful."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"You can scale the solution."
"It is robust and very user-friendly."
"SPM and ITSM features are the most helpful."
"I would like them to add GPS going forward."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"Lacks ability to customize messages."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"It's a little expensive compared to other tools."
"There should be fewer clicks and faster integrations between solutions."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It's missing monitoring capabilities."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Everbridge IT Alerting is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, OnSolve Platform for Critical Event Management, Opsgenie, xMatters and Splunk On-Call, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
