We performed a comparison between Forcepoint Secure Web Gateway and TitanHQ WebTitan based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The product's user management is an area where my company does not face any challenges."
"Email Sandbox, DLP and Proxy."
"Secure Web Gateway's most valuable features are firewall blocking and anti-malware scanning."
"SWG allows me to track internet usage patterns, helping optimize bandwidth and understand how much time each employee spends online."
"The feature that I find to be most valuable is the flexibility of the single endpoint."
"Real-time analytics."
"Provides good visibility and good filtering features."
"Most valuable features are content filtering and monitoring."
"One of the most valuable features is the setup, right out-of-the-box. We rarely touch anything to do with WebTitan. That low administration is one of the huge features."
"I can go in and unlock something easily if I need to. For an adult, I can reset it if something has slipped by. It's very easy to set it up and block what I need to block."
"Not a whole lot of oversight is required after WebTitan is installed. I get email notifications and occasionally browse the reporting. This is pretty important because I don't have the bandwidth to actively monitor all this stuff 24/7. It is just not possible. Therefore, it is important that it doesn't require a lot of my time once it is deployed and working."
"The web filtering is the most valuable feature. The OTG client was the determining factor."
"If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for."
"The solution offers very good self-authentication. It has a lot of protocols and ways to authenticate users by ID, or by Active Directory Integration. It's able to take credentials from the Active Directory Domain Controllers."
"The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."
"It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"Improve detailed guidelines to deploy the transparent proxy to Firefox users."
"The reporting must be improved."
"The availability of clusters is limited, and the product is very unstable. The development team is slow as well."
"A room for improvement in Forcepoint Secure Web Gateway is the support it offers. It's very bad. What I'd like to see in the next release of the product is for it to be less complicated because at the moment Forcepoint Secure Web Gateway is more complicated than other products. Sometimes issues come up that you can't solve without the support team. For example, you should write the root password to fix the issue. In the next release of the product, it would be good if it had an easy-to-use interface. Troubleshooting issues in Forcepoint Secure Web Gateway should be less complicated as well."
"The product could be improved by including a consolidated product that can carry on Forcepoint product email, web, and DLP."
"It's the support that's the problem because that's a different question from the product itself — it's the Achilles heel."
"Security of browsing."
"Sometimes attacks or a new ransomware gets through."
"One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that."
"The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API."
"For security, it's very restrictive. For us, it blocks a lot, even too much, so we have had to create exceptions. A new implementation takes a bit of time to train it up, to put in all the exclusions, but once you have that done, it's just a matter of adding things as they come up."
"There are some small bugs in the real-time login environment. There is a real-time login and you can see which URLs are blocked or allowed for every user. They should make sure this is resolved in future releases."
"There were a few little glitches in the beginning when rolling out the client app that resides on laptops."
"I've been trying to install an OTG on Windows 7 machines, and I simply can't get it to work."
"I would like to have a live chat feature with their support. This is one of the things that I like that they haven't offered yet. If they have live support, then at least I can work with an engineer when I have a problem and not have to wait for the engineer to respond."
"Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with."
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Forcepoint Secure Web Gateway is ranked 5th in Secure Web Gateways (SWG) with 47 reviews while TitanHQ WebTitan is ranked 11th in Secure Web Gateways (SWG) with 17 reviews. Forcepoint Secure Web Gateway is rated 7.8, while TitanHQ WebTitan is rated 9.4. The top reviewer of Forcepoint Secure Web Gateway writes "Simple to set up, reliable, and offers great reporting". On the other hand, the top reviewer of TitanHQ WebTitan writes "Boosts productivity, intuitive setup, and it required no new investment in hardware". Forcepoint Secure Web Gateway is most compared with Zscaler Internet Access, Cisco Umbrella, Symantec Proxy, Fortinet FortiProxy and Skyhigh Security, whereas TitanHQ WebTitan is most compared with Cisco Umbrella, DNSFilter, Zscaler Internet Access, Fortinet FortiGate SWG and Barracuda Web Security and Filtering. See our Forcepoint Secure Web Gateway vs. TitanHQ WebTitan report.
See our list of best Secure Web Gateways (SWG) vendors, best Internet Security vendors, and best Web Content Filtering vendors.
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