We compared Fortinet FortiAuthenticator and Fortinet FortiToken based on our user's reviews in several parameters.
Users have praised Fortinet FortiAuthenticator for its strong authentication capabilities, ease of use, and comprehensive security features. On the other hand, Fortinet FortiToken received positive feedback for its customer service, reasonable pricing, and valuable investment returns. While FortiAuthenticator could benefit from enhanced customization and integration options, FortiToken is commended for its strong security measures and ease of use.
Features: Fortinet FortiAuthenticator is valued for its strong authentication capabilities, comprehensive security, and seamless integration. In contrast, FortiToken is praised for its strong security measures, reliable authentication, and effective protection of user accounts and information.
Pricing and ROI: Fortinet FortiAuthenticator has positive feedback regarding pricing, with affordable and competitive offers. Setup costs are transparent and user-friendly. The product also offers flexible licensing options. On the other hand, Fortinet FortiToken is considered reasonable in pricing, with no setup costs. The licensing process is straightforward and seamless., The Fortinet FortiAuthenticator has a positive ROI based on user feedback, highlighting its effectiveness in enhancing security measures and streamlining user access. Users also appreciate its reliability and user-friendly interface. Meanwhile, the Fortinet FortiToken is praised for its effectiveness in enhancing security and protecting sensitive information. Its user-friendly setup and ease of use make it a convenient solution. Users also report a reduction in unauthorized access risk and peace of mind. Overall, both products offer excellent returns on investment.
Room for Improvement: FortiAuthenticator could benefit from improved user interface customization options and better integration with LDAP and RADIUS servers. FortiToken has been mentioned as needing enhancement, but specific areas are not specified.
Deployment and customer support: The duration required to establish a new tech solution varies for Fortinet FortiAuthenticator users, with some taking three months for deployment and an additional week for setup, while others only taking a week for both. For Fortinet FortiToken, some users take three months for deployment and a week for setup, while others only take a week for both., The customer service for Fortinet FortiAuthenticator is commended for their responsiveness and expertise in troubleshooting technical issues. On the other hand, users appreciate the prompt and helpful assistance from the support team of Fortinet FortiToken.
The summary above is based on 40 interviews we conducted recently with Fortinet FortiAuthenticator and Fortinet FortiToken users. To access the review's full transcripts, download our report.
"The solution is easy to learn and makes it easy for our users to add FortiToken. It's very easy to integrate if you have other Fortinet devices."
"We have not had issues with Fortinet FortiAuthenticator. It is stable."
"The product enables SSO."
"Intuitive interface and easy to deploy."
"The most valuable feature of the solution is RADIUS service and the social network integration feature."
"We use this product for SSL two-factor authentication and FortiToken management."
"For someone concerned with multifactor authentication, I'm satisfied with the product."
"The initial setup of Fortinet FortiAuthenticator is easy."
"We like the mobile FortiToken."
"I would rate the overall solution an eight out of ten. The solution is a smart product that anyone can easily access and manage. The solution is a good product for multi-factor authentication and to secure remote authentication in the corporate environment."
"I love the push-button authentication on FortiToken Mobile. It's also great that the soft token automatically reloads the OTP at intervals, so I always have a fresh code to enter."
"The deployment is quick and simple."
"Stability-wise, I rate the solution a ten out of ten."
"The initial setup is easy. You receive a QR code via email, scan it, and add it. No complicated procedures involved."
"The solution is pretty solid."
"The token-based authentication is good and modern aspect."
"I would like to see more ways to authenticate, such as adding facial recognition to the two-factor, where you log into your phone or another device."
"The GUI is on the older side but I'm sure that it will be upgraded soon. It works, but it looks a little dated."
"The speed of deployment on the cloud could be improved. It took a few days when it should have been just two days"
"A better integration with other vendors."
"Integration with FortiGate could be more fluid."
"Improvements in the product could start from the dashboard, overall customization, and configuration."
"The solution could be more automated. It should be able to let me automate a lot of things so that what normally is done as a matter of manual processes can be handled quicker. Slow integrations can be taken up/out if there was more automation."
"The GUI has some shortcomings and can be made better. The GUI is not great."
"Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side."
"Fortinet FortiToken could be lower for some markets."
"The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
"I would like to see if FortiToken can integrate with Office 365 mail to support the same two-factor authentication experience that I have with ESET. With ESET, when a user logs in, they are easily directed to the ESET authentication page, where they are prompted to enter their OTP after supplying their username and password. I understand from support that FortiToken cannot do this with email integration. That's why I opted for ESET."
"Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"The tool could be a little cheaper."
"I would like to see complete OAuth support. Also, if they can support it from a SaaS (Software as a Service) or cloud platform, that would be great."
Fortinet FortiAuthenticator is ranked 3rd in Authentication Systems with 52 reviews while Fortinet FortiToken is ranked 4th in Authentication Systems with 20 reviews. Fortinet FortiAuthenticator is rated 8.0, while Fortinet FortiToken is rated 8.2. The top reviewer of Fortinet FortiAuthenticator writes "A reasonably priced solution that can be scaled toward different functionalities and offers flexible SMS messaging". On the other hand, the top reviewer of Fortinet FortiToken writes "A stable and scalable solution that provides an affordable and perpetual license". Fortinet FortiAuthenticator is most compared with Cisco ISE (Identity Services Engine), Fortinet FortiNAC, Cisco Duo, Microsoft Entra ID and CyberArk Privileged Access Manager, whereas Fortinet FortiToken is most compared with Microsoft Entra ID, Cisco Duo, Yubico YubiKey, RSA SecurID and Cisco ISE (Identity Services Engine). See our Fortinet FortiAuthenticator vs. Fortinet FortiToken report.
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