We compared Zscaler Internet Access and FortiSASE across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Zscaler Internet Access offers a wide range of features, such as threat prevention, cloud sandbox security, and data loss prevention. FortiSASE is highly regarded for its convenience, stability, scalability, and user-friendly interface.
Room for Improvement: Zscaler Internet Access could enhance training, reporting, and API documentation. Users also requested a VPN and multi-factor authentication. FortiSASE should improve mobile device coverage, endpoint solution, and security during connection loss.
Ease of Deployment: Users had varied experiences with Zscaler's setup process, which could take a few days or several weeks. Some users found it easy, while others needed professional services or training. FortiSASE's initial setup is considered complex and involves deploying devices on-premises and on the cloud.
Service and Support: Zscaler Internet Access receives positive feedback for their customer service, which is described as professional and knowledgeable. However, some users reported communication challenges. FortiSASE's customer service is considered satisfactory. Users say that support promptly addresses issues and a team has expertise in their field.
Pricing: Users had mixed opinions about the cost of Zscaler Internet Access, which some reviewers find expensive compared to traditional solutions. FortiSASE is considered affordable, and Fortinet offers discounts for education users. It also reduces the cost of FortiGate firewalls and offers a more convenient budgeting approach.
ROI: Zscaler Internet Access provides cost savings by eliminating the need for on-site equipment and data centers. FortiSASE lowers initial purchase expenses and requires minimal training.
Comparison Results: Zscaler Internet Access is easy to use, scalable, and provides strong security. It allows users to consolidate security solutions. However, it requires professional services or training for setup and has room for improvement in reporting. FortiSASE simplifies management by consolidating everything into one platform and offers reliable support. It has an affordable pricing model and eliminates the need for certain firewalls, resulting in cost savings. However, its initial setup can be complex, and it does not cover mobile devices.
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"Deep packet inspection is easier to deploy in the FortiSASE environment. It's much simpler to configure one-touch deployment. It was considerably more convoluted to get that to work using FortiClient. All that processing horsepower is happening in Fortinet's cloud infrastructure, reducing the load on our local routers and on-prem FortiGate firewalls."
"I feel that it is a stable solution...It is a scalable solution."
"The solution is easy to deploy and simple to manage."
"The integration with the company's existing security infrastructure enhanced our security posture since it was a straightforward process."
"The product can scale."
"Zscaler Web Security protects our users in remote locations from internet threats - even if they are not connected to our network."
"Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it."
"It is easy to set up the solution."
"The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that."
"The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go."
"The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours."
"The initial setup is very straightforward."
"Tech support is good."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"Some of the solution's back-end connectivity and visibility are not robust and could be improved."
"Security and support are two areas with certain shortcomings in the product where improvements are required."
"FortiSASE is a work in progress. One area where there is room for improvement is the ability to use FortiSASE on an endpoint that doesn't have the client on it. Other solutions do that by building a VPN tunnel from their on-prem router into the SASE environment. FortiSASE doesn't have that feature yet, but it is on the roadmap for Q3 of this year. I've seen it in their development environment."
"They need to have more concise or precise ways to come up with the return on investment for convincing or presenting this to customers."
"The GUI and connectivity, along with the support offered, are some of the areas of concern in the product where improvements are required."
"Sometimes it's not easy to use during large deployments of workstations."
"Zscaler should provide adjacent services, which would be complementary to their current offering that could to be more pragmatic for a customer. For example, if you take Akamai, you get multiple sets of services, all depending on the customer and the strategy and the complexity and the problems. In some areas, they are more varied in terms of coverage."
"We'd like to have more plugins and integration."
"Technical support could be better."
"There are some performance issues when we add on additional controls."
"Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs."
"The interface for administration could be better. They should upgrade the management portal."
"In terms of user experience, it could be better."
FortiSASE is ranked 14th in Secure Access Service Edge (SASE) with 5 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. FortiSASE is rated 7.4, while Zscaler Internet Access is rated 8.2. The top reviewer of FortiSASE writes "An easy to deploy and simple to manage solution that can be used for remote worker access". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". FortiSASE is most compared with Prisma Access by Palo Alto Networks, Cisco Umbrella, Zscaler Zero Trust Exchange, Cato SASE Cloud Platform and Netskope , whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and Forcepoint Secure Web Gateway. See our FortiSASE vs. Zscaler Internet Access report.
We monitor all Secure Access Service Edge (SASE) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.