We performed a comparison between Freshservice and Qualys VMDR based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable solution. My company hasn't faced any problems with the solution."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"We found the initial setup to be very simple."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"We also like the flexibility in their licensing."
"Detects new hosts along with vulnerabilities."
"The most recent is VMDR, which provides a comprehensive overview of how to detect, patch, and remediate specific vulnerabilities."
"Qualys VM had a recent upgrade and the newer version is supporting the cloud."
"Technical support is fantastic."
"This solution gives us insight into our environment and improves our security. It helps us to maintain a good patching system whereby we know that XYZ is vulnerable within the system."
"The integrations for this solution are very good. I use a different product for virtual patching of vulnerabilities and Qualys integrates well with that product."
"Qualys VM's best features are vulnerability management and customizable scoring."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The analytics could be better."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"We'd like better integration with other products."
"The chat portal is not that great."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"A chat bot needs to be added to the portal."
"The solution is a bit expensive if you do not have access to discounts."
"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."
"They have integrated with other third parties, but it is still not viable."
"We are moving away from Qualys to Defender ATP because I find that Defender ATP is much better at prioritizing the vulnerabilities that I should be looking at."
"Improve the user interface."
"It is more expensive vs. other products on the market."
"I would like to see this solution simplified to work more easily in a multi-cloud environment."
"Qualys VM's vulnerability scan could be improved, especially the number of CVE numbers it can manage at a time."
Freshservice is ranked 3rd in IT Asset Management with 29 reviews while Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews. Freshservice is rated 8.0, while Qualys VMDR is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project and Zendesk, whereas Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management. See our Freshservice vs. Qualys VMDR report.
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