We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Ability to scan barcodes and a great search feature."
"Depending on the size of your organization, is pretty standard and useful."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"It allowed the development team to concentrate on the client’s requirements instead."
"The most valuable feature is the Auto resource leveling tool because it shows students that often, expert resources get over-scheduled, and that dealing with the issue by just using the auto-resource leveling tool would have a large impact on the delivery date."
"The standard project planning features and charts are most valuable."
"The most valuable features of this solution are the scheduling, managing the resources, budgeting, tracking the progress, viewing the progress, reporting, and it is very easy to use."
"It's a scalable product, especially the online version."
"We value all the features. Previously, we used Jenkins for similar purposes, but Microsoft Projects works fine. We're looking to improve integration with different clusters on production and automate various aspects of software development. This includes integration for alerting, monitoring, and pricing purposes, among other things."
"The user interface is very clean."
"It's an easy solution to set up."
"The most valuable feature of this solution is time management."
"Freshservice could improve the integration with Microsoft Outlook."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The chat portal is not that great."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The solution is a basic tool that does not give you analytical insights. It does not have any AI capabilities which can also help to plan."
"Microsoft Project could improve the interface, it should be more intuitive. It could be adjusted a little bit to make it a little easier to use and more user-friendly. It is a very powerful tool and it takes people a while to get used to it."
"In the next release, Microsoft should include cross-project integration."
"Tracking timeline, resource allocation, and monitoring are areas of concern for the tool where improvements are required."
"We'd like to be able to see different timelines as a part of one task."
"Microsoft Project should include more visualization, queries to filter out data, and more reporting structures."
"Microsoft Project could improve the dates. Sometimes the dates are not aligned. This occurs even when you auto-schedule the dates. We have to go and define the schedule daily this should more easily accessible."
"The Microsoft license is relatively expensive."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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