We performed a comparison between Freshservice and Trello based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Depending on the size of your organization, is pretty standard and useful."
"Ability to scan barcodes and a great search feature."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution has been stable."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple channels."
"Trello is not as complex as most of the other products are."
"Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."
"Trello's most valuable feature is its visuals. You can customize your board with covers and pictures. There are no restrictions in workflow columns as in Jira. It is a powerful solution to organize work. Jira is process-oriented and restrictive."
"I like Trello's speed. It is more user-friendly compared to Jira. Jira is technical, whereas the management can use Trello."
"You receive notifications if mentioned on a card."
"I like how user-friendly, visual, and intuitive it is. It doesn't take a lot of time to figure out how to make it work for you."
"Trello is very easy to install and set up. It is also easy to use. Its interface is excellent."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"Their analytics need improvement."
"The round robin ticketing feature that they have is not ideal."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"It's hard to interact directly with the users themselves."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The chat portal is not that great."
"Pricing can be improved."
"There aren't as many tracking tools."
"It's really simple, which is a good thing, but it only does one thing for us."
"Trello cannot be integrated with other tools like Jira and Google Workspace."
"The mobile version of Trello can be improved upon."
"In the card area, you should not be able to modify so easily what is already written, as this can cause loss of information."
"Unstructured data cannot be directly used; it needs to be structured first."
"I would like to see improvement in onboarding back-office team members."
Freshservice is ranked 9th in Project Management Software with 29 reviews while Trello is ranked 7th in Project Management Software with 39 reviews. Freshservice is rated 8.0, while Trello is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Trello writes "The solution is easy to set up, extremely stable, and is available on multiple devices". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Trello is most compared with Asana, Wrike, Jira, monday.com and Broadcom Clarity . See our Freshservice vs. Trello report.
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