We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"The dashboards are the most valuable features."
"Compatibility with Prometheus databases and the Spring Boot application make it the first choice when moving toward an SRE model."
"Collaboration: Shares data and dashboards across teams."
"It provides a graphical representation and it's clear to see what's happening."
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"Great capacity planning and the solution has a great GUI."
"It has helped us maintain a much higher uptime than we had previously."
"We are able to drill down and see what is going on in the system."
"The most valuable feature is the ability to manage the application flow."
"The simplicity of the dashboard is very good."
"The product allows the developer to see the actual problems in the applications."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"There are some areas of network drives that are not showing as expected based on server usage."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"The product's configuration for saving files could be improved."
"The technical support has room for improvement."
"Trigger limits are difficult to see in a graph."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"The main drawback is the necessity for endpoint monitoring."
"The solution should include online support."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"We have had issues with our agents going offline."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"Compared to their competitors, they are missing some features at the moment."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"The scalability can be improved."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.