We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"It provides efficient business forecasts."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"Dynamics is easy to use. There are several fields I can filter."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"The solution's return on investment is worth it."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"The most valuable feature is the reporting tab."
"Microsoft Dynamics CRM is a stable solution."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"The solution is good, but it could be more straightforward."
"There have been some challenges related to workflow customization and terminology."
"The solution should have more integration options."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"The solution should improve the user experience in the process of creating and activating offers."
HubSpot Sales Hub is ranked 15th in CRM with 14 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot Sales Hub is rated 7.8, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot Sales Hub writes "Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
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