We compared Microsoft Dynamics CRM and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"The product is user-friendly."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"It is good for sales and service maintenance. It has various integration tools."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"It integrates well with other Microsoft products."
"The most valuable feature is lead management and integration."
"The user interface is excellent."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"The tool is easy to use."
"SAP CRM integrates well with SAP ERP which is useful."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"SAP is very easy to use."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The mobile side of the product doesn't look that great right now."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"CRM is costlier than its competitors."
"They should improve the design to make it more appealing to users."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The product's pricing could be better."
"SAP must provide a demo system for the customers."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Microsoft Dynamics CRM is rated 7.8, while SAP CRM is rated 7.6. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, ServiceNow, Siebel CRM, monday.com and Oracle CX Sales, whereas SAP CRM is most compared with Salesforce Sales Cloud, Siebel CRM, Oracle CRM, Zoho CRM and monday.com. See our Microsoft Dynamics CRM vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.