We performed a comparison between IBM BPM and IBM Business Automation Workflow based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scalability is good. In the time that I have been there, we have added more JVMs to help with the increased workload, so it does scale."
"Our customers use the solution as a workflow platform to manage their processes."
"One thing that I love about them is that they make it easier to integrate with other systems, especially with the use of smaller files."
"Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent...There are countless use cases in which IBM BPM proves to be a valuable tool for my clients."
"The functionality to design UI to be responsive and can run on multiple devices."
"The solution offers great notifications."
"The performance is fine."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."
"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"Its interface is well-designed and user-friendly"
"The solution reduces the time to the resolution which is essential for businesses."
"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."
"It's a flexible solution."
"Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that can be seen as one single solution, is clearly the right way."
"The price and the overall installation process could be improved."
"Process versioning was tricky, not straightforward."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once."
"I would like to see a lot more case studies."
"Better integration with other products in the automation suite."
"We care about technology and support because support is very important and a BPM is not easy to implement."
"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"IBM Business Automation Workflow is not a very user-friendly solution."
"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."
"The initial setup is actually a really complicated process."
"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."
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IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews. IBM BPM is rated 7.8, while IBM Business Automation Workflow is rated 7.6. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". IBM BPM is most compared with Camunda, Pega BPM, Appian, Apache Airflow and AWS Step Functions, whereas IBM Business Automation Workflow is most compared with Camunda, Apache Airflow, AWS Step Functions, IBM Case Foundation and Nintex Process Platform. See our IBM BPM vs. IBM Business Automation Workflow report.
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