Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer. It is good for user awareness, but I would love to have more content for our staff that is related to not only phishing but also general awareness. I don't know whether it is a functionality that is already available and we have not subscribed to it, but I would love to be able to send awareness emails to staff on different topics related to email security. They should provide us with more security awareness content. Based on the current trends in the security landscape, they can give us security content in emails that I can easily share with my staff to keep them aware. I use IRONSCALES' mobile app. The mobile app doesn't notify me about the incidents, but I get email alerts instantly, which are helpful when I'm on the move. I get them a lot on my mobile. I get notifications in the email that an incident has been automatically remediated. If an email doesn't have the specified threshold level, I can quickly log in to the IRONSCALES app and do a manual authentication. It helps a lot when I'm on the go, or I don't have my PC with me. Email alerts are fine with me, but it probably would be good to have push notifications from the mobile app. If someone doesn't have an email client on their mobile, they can get notifications through the app.
