"The tool enabled everyone to see the status of each environment."
"I like Jira's structured project plan, with tasks and subtasks. Jira can use various external plugins. Third-party providers can add new features to the solution. If I need some functionality, I can usually find an app for it. They have thousands."
"Jira Align is an easy-to-use and user-friendly solution."
"The technical support services are excellent."
"Align enables the capture of all capabilities."
"The OKR experience is great."
"Jira Align's most valuable feature is the view of strategic control reports for high-level directors."
"What I like about Jira is that I can easily keep tabs on the status of different issues and what the team is working on."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"I have found the ease of CACD integration to be the most valuable feature."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"Jira Align's cost needs improvement."
"I don't know if Jira provides training for people who want to be certified with the solution, so that is one of the problems."
"It would be helpful if they had something for capacity planning that was simpler to understand."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"The product needs to improve its configurations."
"The solution needs to improve its pricing. It also needs to provide an integrated view of how other tasks are to be tracked. It would be also useful to see the integration of Confluence, Teams, and Slack into the product. I want to be able to communicate directly with others while using the product. I am also not sure if the integration of third-party alternate workflow tools like SAP would be possible."
"Deployment was very complex."
"The framework could be better."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"Pricing is our biggest concern with the solution."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
Jira Align is ranked 1st in Value Stream Management Software with 36 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 4 reviews. Jira Align is rated 8.0, while ServiceNow DevOps is rated 7.6. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A tool that offers useful templates and is very easy to integrate with CI/CD tools". Jira Align is most compared with OpenText ValueEdge, ServiceNow Strategic Portfolio Management, JIRA Portfolio, Planview AgilePlace and GitLab, whereas ServiceNow DevOps is most compared with Plutora.
See our list of best Value Stream Management Software vendors.
We monitor all Value Stream Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
