We performed a comparison between Kaseya VSA and LogMeIn Central based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable part of this solution is the security features that it offers."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The remote support is the most valuable aspect of the solution."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The patching is very efficient and we can rely on the alerts that we receive."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"Using the product, we provide a quicker response when supporting customers."
"The alerts are helpful."
"The initial setup was simple."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"The initial setup was very easy."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"Sometimes, the product misinterprets the functionality of a machine."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The product's user interface is an area with certain shortcomings where improvements are required."
"I believe we should include a VSA license to provide complete endpoint management."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The agent-based monitoring solution can be improved."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"Our clients are having issues with printing."
"It is easy to get locked out, which is something that needs to be improved."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"Do not use the technical support."
"There are some screens that are just ugly and difficult to manipulate."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The solution is expensive as hell."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. Kaseya VSA is rated 7.6, while LogMeIn Central is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Pulseway, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Atera and Datto Remote Monitoring and Management. See our Kaseya VSA vs. LogMeIn Central report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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