We performed a comparison between Kaseya VSA and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote support is the most valuable aspect of the solution."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The solution was scalable."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"It gives you remote control and has a mobile app."
"The setup is simple."
"Sometimes, the product misinterprets the functionality of a machine."
"The deployment process could be better."
"The solution is hard to use at first until you understand how it works."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The agent-based monitoring solution can be improved."
"The user interface is somewhat outdated."
"The solution does not allow you to make a script for just one customer."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"There are some bugs or glitches."
"They have good technical support but it's not excellent."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews. Kaseya VSA is rated 7.6, while Pulseway is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Zabbix, whereas Pulseway is most compared with Zabbix, Microsoft Configuration Manager and PRTG Network Monitor. See our Kaseya VSA vs. Pulseway report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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