We performed a comparison between Kaseya VSA and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."This solution is our RMM tool and we love the deployment features."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The remote support is the most valuable aspect of the solution."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"The most valuable feature of TeamViewer is user-friendliness."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer is fast and easy to manipulate."
"The most valuable feature of TeamViewer is its ease of use."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The most important feature of TeamViewer is its ease of use."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"I would like to see improved virtual infrastructure management."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"It never functioned as intended."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"Voice communication and screen communication or face-to-face communication could be improved."
"The file transfer functionality crashes sometimes."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"The business interface is clunky and not well-documented."
"TeamViewer has a legacy and may not be using the latest UI trends."
"It should have ability to display notes in the computer list."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Kaseya VSA is rated 7.6, while TeamViewer is rated 8.6. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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