We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"The most valuable features are availability and security."
"Microsoft Remote Desktop Services is scalable."
"Everything is really good and it works well."
"The tool shares computer resources perfectly."
"Microsoft Remote Desktop Services is highly stable."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The solution is stable and reliable."
"Installing Microsoft Desktop Services is straightforward."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"I have been satisfied with TeamViewer overall."
"It is fairly feature-rich and stable."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"The solution should have better security."
"We've had issues with security breaches."
"Microsoft still has some really bad remote desktop appliance for Mac."
"We are searching for a product with better remote access and remote sessions."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"The training profiles could be better."
"The administrative functionality is not enough for me."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"I don’t see any areas where improvement is needed."
"A feature that they could add is chat with sound to talk."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"I'm not sure if they provide good quality audio alongside screensharing."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"It becomes complicated to switch from one monitor to another for different windows."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, Citrix Workspace, VMware Workstation, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.