We performed a comparison between ManageEngine Patch Manager Plus and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"The most valuable features are patch management and mobile device management."
"The most valuable feature of this solution is centralized management."
"Scalability-wise, I rate the solution a ten out of ten."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"The initial setup was easy."
"It is a highly stable solution."
"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"KACE’s knowledge-based articles are very good."
"I am impressed by the service desk ticketing and asset management."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."
"The solution's UI is an area that requires improvement."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"The tool's support needs improvement."
"The agent can be a bit more intelligent."
"They should add better features for managing hardware."
"I find the user interface a little bit intimidating and not very appealing."
"The only hiccups we had were some power issues, where the box was a little under-powered early on."
"Scalability is my primary concern right now."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."
"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
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ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews while Quest KACE Systems Management is ranked 6th in Patch Management with 38 reviews. ManageEngine Patch Manager Plus is rated 8.4, while Quest KACE Systems Management is rated 8.8. The top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, Microsoft Configuration Manager, ManageEngine Endpoint Central and ManageEngine Patch Connect Plus, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Ivanti Neurons Patch for Intune. See our ManageEngine Patch Manager Plus vs. Quest KACE Systems Management report.
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