We performed a comparison between Microsoft Dynamics CRM and NetSuite ERP based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The Outlook calendar has been very helpful for us."
"I would say that the solution is highly configurable."
"The user interface is very good."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"NetSuite ERP is good for a trading company that involves buying and selling."
"NetSuite ERP has dramatically improved our organization. We went from QuickBooks to NetSuite. You can compare this transition to changing from tennis shoes to a flying car."
"Every year, they release a new version."
"NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"The overall price of Microsoft Dynamics CRM could improve."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"The UI could definitely be improved."
"Many features such as local taxation and fund management are not there yet."
"The areas that this product needs to improve on is the implementation and inventory processes."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"Improvement-wise, it should be more customizable. Currently, you can't enhance the product yourself in terms of development for any applications unless you've got a very strong and big development team. Those are the skills that are in very short supply."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"The communication has been peculiar, and the overall commercial process has been less than satisfactory."
"The solution's initial setup process was complex."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews. Microsoft Dynamics CRM is rated 7.8, while NetSuite ERP is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan.
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