We performed a comparison between Microsoft Dynamics CRM and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the reporting tab."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"It's a good solution for enterprise-level companies."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The initial setup is very easy."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The most valuable feature of Odoo is its payroll localization."
"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."
"The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"The most valuable feature of Odoo is the integration it provides and the many modules available."
"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"It's convenient that we have an all-in-one holistic solution."
"It is a scalable solution...The product's initial setup phase was easy."
"From my experience, the solution's tech support could improve with a quicker response time."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"They should work on improving the solution's scalability."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"We had to do some customizations on top and it got a bit cumbersome."
"The solution should improve the user experience in the process of creating and activating offers."
"The performance could be improved."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"The range of choices and functionalities has space for enhancement."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"There are features that cannot be opened in the community edition and from a user perspective."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"The user interface is not the best."
"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."
"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."
"The authorization management needs to be improved."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Odoo is ranked 11th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.8, while Odoo is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM. See our Microsoft Dynamics CRM vs. Odoo report.
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