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Microsoft Dynamics CRM vs Sage CRM comparison

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Microsoft Dynamics CRM
Read 68 Microsoft Dynamics CRM reviews
4,714 views|4,404 comparisons
92% willing to recommend
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Sage CRM
Read 7 Sage CRM reviews
346 views|227 comparisons
75% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Microsoft Dynamics CRM vs. Sage CRM
May 2024
Executive Summary

We performed a comparison between Microsoft Dynamics CRM and Sage CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Dynamics CRM vs. Sage CRM Report (Updated: May 2024).
Download the complete report
771,212 professionals have used our research since 2012.
Featured Review
Gary Cook
Comprehensive functionality, Integrates well, but lacking artificial intelligence
We are very strong in our customer centricity and orientation. Microsoft Dynamics CRM is a big part of that.
Vaiyapurisankar K
Useful to access data anytime and helpful in generating reports quickly
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Microsoft Dynamics CRM has plenty of valuable features.""The product is user-friendly.""Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.""Microsoft Dynamics CRM is a stable solution.""The history of engagement with our customers, including all conversations, has been most valuable when using this solution.""The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.""Microsoft Dynamics CRM brings the most value in terms of its ease of implementation.""The most valuable feature in Microsoft Dynamics CRM is funneling."

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"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool.""The part I like the most is the reporting.""The solution's technical support is fast to respond.""We have found the solution to be stable.""Sage CRM is flexible, customizable, and user-friendly.""It has been helpful for opportunity management and lease management.""The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

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Cons
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability.""Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket.""The solution's interface has room for improvement.""We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response.""Technical support could be faster and more responsive.""The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments.""Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems.""When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."

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"I would like Sage to improve their UI.""Sage CRM doesn't have a dashboard for dynamic reporting.""The scalability of this solution depends on whether you have a team that can configure it for scale.""Its user interface could be better.""Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads.""From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly.""With regards to monitoring the transaction with alerts, it could be better."

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Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

  • "We have a yearly license."
  • "We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
  • "From an African perspective, the solution is relatively expensive."
  • "Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

    • More Sage CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    What do you like most about Sage CRM?
    Top Answer:The solution's technical support is fast to respond.
    Read all 7 answers   →
    What is your experience regarding pricing and costs for Sage CRM?
    Top Answer:Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team… more »
    Read all 5 answers   →
    What needs improvement with Sage CRM?
    Top Answer:In the next upgrade, my company expects the tool to have the ability to apply travel expenses. In the next version of the product, I want the product to add the travel desk management module since it… more »
    Read all 6 answers   →
    Ranking
    2nd
    out of 169 in CRM
    Views
    4,714
    Comparisons
    4,404
    Reviews
    35
    Average Words per Review
    410
    Rating
    7.8
    19th
    out of 169 in CRM
    Views
    346
    Comparisons
    227
    Reviews
    5
    Average Words per Review
    394
    Rating
    8.2
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Microsoft
    Sage
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Avis, Fuji Xerox, Formula 1
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm11%
    Government11%
    Manufacturing Company7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business51%
    Midsize Enterprise28%
    Large Enterprise22%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    REVIEWERS
    Small Business29%
    Midsize Enterprise43%
    Large Enterprise29%
    Buyer's Guide
    Microsoft Dynamics CRM vs. Sage CRM
    May 2024
    Free Report: Microsoft Dynamics CRM vs. Sage CRM
    Find out what your peers are saying about Microsoft Dynamics CRM vs. Sage CRM and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    771,212 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Sage CRM is ranked 19th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.8, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sage CRM is most compared with Oracle CX Sales. See our Microsoft Dynamics CRM vs. Sage CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.