We compared SAP CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"SAP is very easy to use."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"The most valuable feature is lead management and integration."
"We like that this solution has made our whole accounting function paperless."
"The most valuable feature for me is the flexibility to consolidate the products."
"The product integrates with third-party tools easily."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"It is customizable. We have customized the CRM according to our needs."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The solution has an efficient notification feature."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"I am impressed with the product's information on customers."
"For the most part, the solution is stable."
"They should improve the design to make it more appealing to users."
"SAP CRM could improve by being easier to use and customer-friendly."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The solution is slow."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"The interface could be improved."
"In terms of stability, there are some latency issues."
"I would like to see better integration with Zoho Creator."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"I'm not sure that there is scalability potential for enterprises."
"We'd like the solution to be less expensive."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"The product's scalability and stability need improvement."
"The support is not quite good."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
SAP CRM is ranked 4th in CRM with 40 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. SAP CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and monday.com, whereas Zoho CRM is most compared with monday.com, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our SAP CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
