We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"Ability to generate QR codes and scan barcodes."
"Power Automate has been the most valuable feature."
"We particularly like the workflow connectors in the forms, for information introduction purposes."
"There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
"It’s a stable product."
"The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers."
"The solution becomes easier the set up once you get used to it."
"Microsoft PowerApps's most valuable features we found are that it's very similar to the other Microsoft products, you can do the basic automation quite quickly. The interface is similar to the other Microsoft products which makes it easy to navigate around because we are used to Microsoft products."
"The solution integrates well with other products."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"There are occasional performance challenges."
"It's easy to use."
"The notion people have is that no code equals no knowledge, and that's simply not true. Even though you don't have to write codes, you still have to know what you're doing."
"The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."
"The solution should have more integration with other platforms."
"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
"One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
"Can be improved to cater to complex developments."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Making a mobile version would be helpful."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The solution’s pricing is expensive and could be improved."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"There is inherent complexity with this tool because of the number of things that it can do."
"Complexities in the organization made the initial deployment complex."
"The Express edition does not allow the option for scripting."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.