We performed a comparison between IBM Maximo and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."Reliable, very configurable, and it's all integrated in the same database."
"The most powerful features are the database and integration with CMDB."
"Has a powerful audit combination that helps achieve high accuracy."
"It is configurable, where you can add extra fields to screens and to the database."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"ServiceNow was the first true enterprise to service management platform."
"I have found that sorting and grouping functions are particularly useful."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The workflow capability for easy setup is powerful."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Maximo is a big system, so the initial setup is complex."
"Revision management of file attachments."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Vendor management needs enhancement."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"I would like to see Advanced Intelligent Automation."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
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