We compared MSP360 Backup and N-able Cove Data Protection across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification. N-able Cove Data Protection is considered user-friendly and reliable. Users praised its cloud-based data protection and efficient backup and restoration functionalities.
Room for Improvement: The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time. N-able Cove Data Protection could be improved by simplifying image restoration, enhancing the graphical interface, and offering more detailed user permissions.
Service and Support: Customers have reported that MSP360 Backup has good technical support, but some say the level of detail required for the backup process is challenging. N-able Cove Data Protection's customer service is highly regarded for its knowledgeable support team and ability to resolve issues over the phone.
Ease of Deployment: Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex. Setting up N-able Cove Data Protection is considered straightforward and simple, requiring minimal training. However, deploying to virtual machines or specialty setups may require more effort with N-able.
Pricing: MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space. N-able Cove Data Protection is competitively priced and offers unlimited storage for on-premise cloud usage. Users like the adjustable scale option for licensing, which helps them save costs and ensures fair pricing.
ROI: Users provided no feedback on the ROI of MSP360 Backup. N-able Cove Data Protection has demonstrated notable cost savings, enhanced efficiency, and positive returns on investment for businesses.
Comparison Results: MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times. N-able Cove Data Protection offers effective cloud-based data protection and smooth integration with other tools. However, some reviews noted that image restoration could be simplified, and other said the GUI could use a revamp.
"The solution is easy to access and handles things efficiently."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"It has allowed me to implement a cost effective, highly configurable solution."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The solution is simple to use and easy to configure."
"General ease of use and performance of the Windows version is the most valuable feature."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"Technical support is very good."
"The most valuable feature by far is the Virtual Disaster Recovery. On top of that is the bare-metal recovery. The recovery options that we have are great. We have tested the Virtual Disaster Recovery and the bare-metal recovery in just about any scenario you can think of. We have even restored bare metal, a full server, to a laptop, and had full functionality. It's just insane how well it works and how simple it is. It does most of the work for you."
"The initial setup of N-able Cove Data Protection was very easy."
"One of the bigger features and advantages of the solution is that it is easy to integrate with my RMM which is also N-able."
"The monitoring makes it very easy to check whether a backup has gone bad."
"The solution has reduced backup times by an immeasurable amount. Its backups are incremental, so you are only backing up data changes based on the last 24 hours or so. If you are also maintaining the stored images, the restores are also only incremental, happening in minutes. Whereas, with a lot of the other solutions that we have looked at, each time it goes to refresh the restore, then it has to build a completely new image. That takes forever. This solution also improves recovery time."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors."
"It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The solution's pricing is very high."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"A disaster recovery console would be an improvement for the product."
"We would like to have better reporting."
"There could be a possibility to create a local NAS backup for infrastructure."
"The recovery side, the restore side, could be a little more optimized."
"A better default view on my dashboard would be great. There is a lot of useless information there that it pulls up. They could present the dashboard slightly better, in terms of the extra information after the first five columns. The first five columns are awesome. After that, I don't care about the rest, and there are another seven things after that."
"Having the licensing available for partners to be able to take advantage of testing without paying would make a big difference."
"An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status... Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline."
"For small amounts of data, recovery is easy, but when it's large amounts of data, it takes forever. So, if they can have a service where they put our data on a hard drive and ship it to us as fast as possible, it would be great. Even if there's a fee associated with it, it's fine."
MSP360 Backup is ranked 28th in Cloud Backup with 15 reviews while N-able Cove Data Protection is ranked 8th in Cloud Backup with 20 reviews. MSP360 Backup is rated 8.0, while N-able Cove Data Protection is rated 9.2. The top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". MSP360 Backup is most compared with Veeam Backup & Replication, Acronis Cyber Protect, NinjaOne, Comet Backup and Veeam Backup for Microsoft 365, whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and Datto Cloud Continuity. See our MSP360 Backup vs. N-able Cove Data Protection report.
See our list of best Cloud Backup vendors, best Backup and Recovery vendors, and best MSP Backup vendors.
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