We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution is quite efficient."
"Our customers like that Nagios Core is an open source solution. It can be customized to our customers' specific needs."
"Alert calls occur anytime a service goes down or a matrix is difficult and that helps us to quickly restore service and transfer work."
"I like that it's very simple to install, easy to manage and deploy, and easy to use for monitoring."
"The most valuable feature of Nagios Core is it allows us to develop and add as many plugins as we want."
"We use the product to monitor server applications."
"Other products are good but from the configuration point of view Nagios is really very lightweight. The price is really good in my opinion. Another important thing is that my Nagios engine still works with Dual core 8GB ram for the last 10 years."
"It is fairly easy to set up, and we can monitor pretty much everything we want to."
"The stability of New Relic APM is very good."
"It does everything we wanted it to do."
"The integration and configuration of New Relic is straightforward and easy."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has helped us maintain a much higher uptime than we had previously."
"It allows the restriction of privileges and control of users."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The Wi-Fi side needs improvement."
"Nagios Core could improve by adding a user interface. If you want the user interface you have to use Nagios XI."
"The user interface could be more interactive because it is pretty basic."
"It would be nice if the company offered a sales or contract manager that was dedicated to our company so that we would have some sort of link to Nagios, and if we had issues or questions, we'd be able to contact them directly."
"The initial setup process could be easier."
"The scalability needs improvement, it's not scalable at this time."
"I would like to see a sensor that shows the traffic of a user and what they're doing on the network."
"It is a bit slow due to latency."
"Nagios Core does not have a graphic display."
"The price could improve."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"It would be nice if there were pre-made dashboards."
"I would like an infrastructure network that provides real-time views, showing the issues."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Zabbix, Nagios XI, Icinga, Centreon and Meraki Dashboard, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios Core vs. New Relic report.
See our list of best Network Monitoring Software vendors and best IT Infrastructure Monitoring vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
